Leadership Development Program Manager
Há 1 mês
At AAA The Auto Club Group, we are committed to creating a workplace that helps our members and team members alike. As a member of our Leadership Development Program, you will have the opportunity to grow professionally and take on new challenges in a dynamic and supportive environment.
Our program is designed to provide future leaders with the foundation and guidance to operate, lead, and maximize a Car Care center. You will train with influential leaders in various Car Care locations, ensuring all Car Care processes and functions are learned and comprehended.
Key Responsibilities
- Lead and assist in the customer service and sales process, including customer service, sales, writing and updating repair orders, and digital vehicle inspections.
- Manage overall operational, budgetary, and financial responsibilities and activities of the Car Care location, including payroll, expense control, and shop efficiencies.
- Review financial and sales performance reports and profit/loss statements, implementing actionable solutions to obtain performance results within key performance indicators.
- Monitor and maintain company inventory standards.
- Optimize staff performance by providing continuous training, coaching, feedback, and recognition.
- Lead employees to meet expectations of productivity, quality, and customer service standards.
- Document performance issues in accordance with company policies and procedures.
What We Offer
- Excellent medical, dental, vision, and prescription benefits.
- Free AAA membership.
- Free uniforms and shoes.
- Up to 3 weeks of vacation in your first year.
- 11 paid holidays.
- Profit sharing and 401(k) with matching contributions.
As a salaried, non-exempt position, this role is eligible for overtime pay. The competitive pay range starts at $50,000.00, based on experience and actual hours worked. We are committed to work-life balance, with closed Sundays, shorter workdays, and a range of benefits to support your well-being.
Requirements
- High School diploma, GED, or technical school certification.
- Valid driver's license.
- At least 6 months of relevant customer service or sales experience.
We are seeking a results-focused individual who can analyze financial information, manage effective teams and partnerships, and work well with individuals and groups to achieve common goals. If you are a leader with a bias for action, we encourage you to apply for this exciting opportunity.
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