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Executive Director, Culinary Experience

2 meses atrás

Belo Horizonte, Minas Gerais, Brasil Majid Al Futtaim Properties Tempo inteiro

Majid Al Futtaim Properties invites you to join our team in our quest to create great moments for everyone, every day. We are the leading shopping mall, residential communities, and hospitality pioneer across the Middle East, serving over 560 million visitors a year.

**Role Purpose:**

Time Out Market is the division of Time Out Group that brings food and cultural experiences to life for our guests, readers, and clients.

The position is responsible for taking the lead in ensuring that the best of the city under one roof provides each of our guests and team members a memorable experience with each visit.

**Key Responsibilities and Accountabilities:**

1. Accommodate and anticipate guests' needs

2. Develop and implement operating standards, policies, and procedures to be followed by the management team

3. Maintain highest standards of food and beverage quality, guest service, cost control, and consistency in accordance with company expectations

4. Responsible for hiring, training, management, coaching, counseling, and evaluation of all members of the team

5. Develop skills of the management team in accordance with the succession planning goals set by the company

6. Partner with the Commercial Director to continually evaluate and curate Concessions

7. Evaluate all Concession operations and meet with each Vendor on a monthly basis to review their operations and ensure Time Out Market remains the 'soul of the city'

8. Evaluate all relationships with outside partners, contractors, and vendors on a frequent basis

9. Consistently monitor sales and expenses, approving all purchase orders before they are executed

10. Work closely in the development of the budget; manage P&L and ensure managers report all variances on a timely basis (at least, once a month)

11. Ensure timely and accurate completion of all period-end financial statements and reports, and provide controls to ensure proper handling and accounting for all restaurant receipts

12. Manage weekly forecasting of cost expenditures and staffing vs. sales

13. Maintain frequent communication with the Executive Team and ensure they are aware of all major occurrences at the establishment

14. Operate with an open-door policy, listen to and understand requests of the team, respond with appropriate actions, and provide accurate information

15. Interact with all department personnel and restaurant staff as needed

16. Ensure inventory levels are maintained for facilitating proper restaurant operations, enforce strict inventory controls, and participate in monthly inventory reconciliations in conjunction with purchasing and finance teams

17. Ensure that no members of staff are permitted to work if they are not suitably dressed or groomed

18. Monitor guest satisfaction on all levels, including social media platforms

19. Ensure health, safety, and sanitation requirements follow the Department of Health, OSHA, and any city or state agencies rules and laws, such as the Department of Buildings and the Fire Department, and ensure all managers are kept abreast of any changes in the law

20. Participate in community events and ensure corporate social responsibility goals of the company are met

21. Work closely with the public relations team on a marketing plan that results in optimum recognition and maximum number of covers for the restaurant

22. Monitor market trends, research consumer markets, and competitor's activities to identify opportunities and key issues

23. Oversee marketing and advertising activities to ensure consistency with product line strategy

24. Lead in creating sales goals

25. Accurately forecast staffing needs to ensure optimum customer service

26. Ensure that private events, catering, and banquets are successfully executed

27. Control cash and other receipts by adhering to cash handling procedures

28. Prepare all required paperwork, including forms, reports, and schedules

29. Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the venues' preventative maintenance programs

30. Ensure that all products are received in accordance with the venues' receiving policies and procedures

31. Assist and conduct conflict resolution, corrective actions, and coaching

32. Oversee and ensure that employee performance appraisals are completed in a timely manner

33. Ensure that talent and technical production are working smoothly; create special mood for the guests

34. Work with Marketing and Event Management to ensure Time Out Market cultural exhibitions and performances