Data Solutions Specialist
Há 3 dias
The Service Delivery Analyst will be part of our growing service delivery team. This is a unique position where you will have the opportunity to manage a portfolio of clients and uplift their experience by providing managed services and support around their existing data solutions.
Key Responsibilities:- Manage a portfolio of clients as their trusted partner and lead charge for all service requests and queries
- Act as primary analyst on managed services engagements
- Assist senior service delivery analysts on complex managed services engagements
- Work on product queries and troubleshooting requests created on the internal product support board
- Execute miscellaneous tasks assigned by service delivery manager
- Communicate regular status updates on open client tickets maintaining standard service level agreement
- Develop deep expertise on core product features and functionality to help with issue troubleshooting and resolution
- Drive communication and engagement with clients
- Help improve engagement of product features via communication campaigns
- Collaborate internally to project manage customer success/service projects from planning to execution
- Monitor and report on product quality, adoption and user feedback throughout client's lifecycle
Competitive compensation commensurate with experience and cost of living is offered along with stock options, paid sabbatical and 48 days of paid leave each year.
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