Rental Lead
Há 7 dias
At Mt. Bachelor, we're seeking a highly skilled and enthusiastic Rental Lead to join our team. As a key member of our rental department, you'll be responsible for leading and training our rental team to provide exceptional guest service and product knowledge.
Key Responsibilities:- Lead by example and demonstrate excellent guest service skills and product knowledge.
- Train and develop the skills of our rental team to ensure they're equipped to provide top-notch service to our guests.
- Assist with opening and closing procedures, including key holder duties and point of sale system management.
- Develop and maintain a deep understanding of our rental equipment and products, including ski and snowboard rentals, lessons, and lift tickets.
- Provide exceptional customer service, including greeting guests warmly, answering questions, and resolving issues in a timely and professional manner.
- Work closely with our sales and marketing teams to promote our rental products and services.
- Assist with inventory management, including receiving and stocking rental equipment, and maintaining a clean and organized work environment.
- Participate in ongoing training and development to stay up-to-date on the latest rental equipment and technologies.
- 1 year of experience in customer service, retail, or hospitality.
- High school diploma or equivalent required.
- Ability to work in a fast-paced environment and provide exceptional customer service in a high-pressure situation.
- Strong communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
- Ability to lift 50 pounds and stand for long periods of time in a cold and snowy environment.
- A competitive hourly rate of $17.50.
- A fun and dynamic work environment with a passionate team.
- Ongoing training and development opportunities to help you grow in your career.
- A comprehensive benefits package, including medical, dental, and vision insurance.
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