Rental Lead

Há 7 dias


Região Geográfica Intermediária de São Luís, Brasil Mt. Bachelor Tempo inteiro
Rental Lead Job Description

At Mt. Bachelor, we're seeking a highly skilled and enthusiastic Rental Lead to join our team. As a key member of our rental department, you'll be responsible for leading and training our rental team to provide exceptional guest service and product knowledge.

Key Responsibilities:
  1. Lead by example and demonstrate excellent guest service skills and product knowledge.
  2. Train and develop the skills of our rental team to ensure they're equipped to provide top-notch service to our guests.
  3. Assist with opening and closing procedures, including key holder duties and point of sale system management.
  4. Develop and maintain a deep understanding of our rental equipment and products, including ski and snowboard rentals, lessons, and lift tickets.
  5. Provide exceptional customer service, including greeting guests warmly, answering questions, and resolving issues in a timely and professional manner.
  6. Work closely with our sales and marketing teams to promote our rental products and services.
  7. Assist with inventory management, including receiving and stocking rental equipment, and maintaining a clean and organized work environment.
  8. Participate in ongoing training and development to stay up-to-date on the latest rental equipment and technologies.
Requirements:
  1. 1 year of experience in customer service, retail, or hospitality.
  2. High school diploma or equivalent required.
  3. Ability to work in a fast-paced environment and provide exceptional customer service in a high-pressure situation.
  4. Strong communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  5. Ability to lift 50 pounds and stand for long periods of time in a cold and snowy environment.
What We Offer:
  • A competitive hourly rate of $17.50.
  • A fun and dynamic work environment with a passionate team.
  • Ongoing training and development opportunities to help you grow in your career.
  • A comprehensive benefits package, including medical, dental, and vision insurance.

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