Customer Experience Manager
1 dia atrás
At Blueground, our mission is to provide a seamless and efficient experience for our guests during the check-in phase of the rental process. We believe that our guests should have the peace of mind, flexibility, and confidence they need to explore life's latest adventures.
Job DescriptionThe Checkout Operations Lead is responsible for managing and optimizing the customer experience during the check-in phase of the rental process. This role requires a passion for technology, automation, and data analysis to enhance efficiency and customer satisfaction.
Key Responsibilities:- Develop and implement the customer journey for the check-in process, ensuring a seamless and efficient experience.
- Ensure that check-in is quick and easy to understand.
- Control the productivity and targets of the check-in team.
- Collaborate with sales and operations teams to optimize the check-in process and address any operational challenges.
- Experience in similar positions, preferably in customer service or operational roles.
- Strong knowledge and interest in technology, automation, and data analysis.
- Proficiency in using tools such as Excel (advanced), Google Sheets, PowerPoint, and CRM systems.
- Excellent problem-solving skills, with the ability to identify and address operational issues efficiently.
- Customer-centric mindset, with a focus on enhancing the overall customer experience.
- Fluency in English; additional languages are a plus.
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