Cyber Protection Expert
1 semana atrás
We are seeking an experienced Cyber Protection Expert to join our Americas Customer Support team and become one of our ultimate experts on resolving complex and challenging incidents related to our products and services.
The ideal candidate will have a passion for troubleshooting and be able to come up with efficient solutions for unusual issues. They will also work closely with other internal teams to ensure we are delivering the best products and services possible.
Key Responsibilities:- Troubleshoot and resolve various technical incidents for corporate customers and partners across various software, networking, and hardware environments.
- Build and maintain strong relationships with customers and partners.
- Interact with Engineering and Business departments to efficiently resolve complex technical customer issues.
- Play a part in training and mentoring junior team members by sharing technical expertise and best communication practices.
Requirements:
- 2+ years of experience in an advanced Tier 2 technical support role.
- Fluent English and Spanish (both written and verbal).
- Experience and skills include Windows Server, Linux/UNIX, Networking, Virtualization, and Business applications.
What We Offer:
- An estimated salary of $80,000 - $110,000 per year.
- A dynamic and global work environment.
- The opportunity to become an expert engineer in troubleshooting Acronis' world-class cyber protection solution.
About Us:
Acronis is a global cyber protection company that provides natively integrated cybersecurity, data protection, and endpoint management for managed service providers (MSPs), small and medium businesses (SMBs), enterprise IT departments, and home users.
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