Customer Support Expert

2 semanas atrás


Manaus, Amazonas, Brasil 73 Strings Tempo inteiro
Senior Associate, Customer Support

Division: Customer Success

Purpose of the Role: As a seasoned professional, this role is designed to leverage your extensive experience in product and technical support within our Customer Success division. You will be pivotal in redefining and optimizing processes to best support our diverse client base, ensuring the highest standards of service delivery and operational excellence.

Key Responsibilities:

  1. Achieve proficiency in financial products we support, focusing on our monitoring & valuations tools.
  2. Provide superior client service, offering prompt and effective resolutions to application support inquiries.
  3. Troubleshoot client issues with accuracy, working alongside internal teams to document and deploy solutions.
  4. Manage all support channels, ensuring efficient and competent responses to client inquiries, while juggling multiple requests.
  5. Maintain meticulous records of client interactions, both written and verbal, within our internal systems.
  6. Engage regularly with management, fostering collaboration across business lines and regions.
  7. Guide clients towards Customer Success Managers or training resources to maximize organizational product utilization.

What We're Looking For: The ideal candidate is a professional who is a rapid learner of new technologies and financial products. You possess exceptional communication skills, engaging clients effectively. Your detail-oriented approach and passion for resolving complex issues are matched by your ability to provide clear, step-by-step solutions.

Minimum Requirements:

  1. A Bachelor's or Master's degree (or equivalent).
  2. Over 3 years of relevant client-facing experience is required.
  3. Interest and/or experience in the private markets software solutions is a plus.
  4. Understanding of various Private Equity and Private Credit valuation methodologies and approaches is valuable.
  5. Strong Excel skills and a robust understanding of financial markets and securities.
  6. Familiarity with API (REST & SOAP API) & SSO is beneficial.
  7. Aptitude for swiftly mastering new technologies & financial products.
  8. Proven experience in establishing and running support functions, with a focus on building and optimizing processes to enhance efficiency and productivity.
  9. Demonstrated ability to scale support functions to meet business needs, implement scalable solutions, and apply best practices for consistent service delivery and growth support.
  10. Excellent written and verbal communication skills. Comfortable navigating challenging concepts and complexity.
  11. Capacity to assimilate and implement new information quickly, while maintaining current job performance.


  • Manaus, Amazonas, Brasil 73 Strings Tempo inteiro

    Job Title: Senior Associate, Customer Support73 Strings is a leading provider of AI-augmented solutions for alternative investments, and we're seeking a highly skilled Senior Associate to join our Customer Support team.About the Role:We're looking for a seasoned professional with extensive experience in product and technical support to join our team. As a...


  • Manaus, Amazonas, Brasil Commit Tempo inteiro

    Customer Success Role at CommitAt Commit, we're revolutionizing the way teams work with Salesforce. As a Customer Success Specialist, you'll be the primary point of contact for our Salesforce customers, ensuring they have a seamless experience with our platform.Key Responsibilities:Provide exceptional customer support by addressing inquiries, troubleshooting...

  • Customer Success Associate

    4 semanas atrás


    Manaus, Amazonas, Brasil LegalSight Tempo inteiro

    Customer Success SpecialistLegalSight is a leading legal services firm at the forefront of innovation, delivering efficient and effective software solutions to streamline the immigration process for clients.We are seeking a detail-oriented Customer Success Specialist to provide exceptional customer support and account configuration services. The ideal...

  • Senior IT Support Specialist

    2 semanas atrás


    Manaus, Amazonas, Brasil Sycomp Tempo inteiro

    Job Title: Tier 3 Helpdesk EngineerLocation: Latin AmericaSycomp is a leading organization dedicated to delivering innovative IT solutions. We are actively seeking a talented and motivated individual to join our team as a Tier 3 Helpdesk Engineer. This is an internal user support position. The chosen candidate will also play a role in maintaining and...

  • Field Support Engineer

    4 meses atrás


    Manaus, Amazonas, Amazonas, Brasil Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world!! Here you can transform your career!Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools,...


  • Manaus, Amazonas, Brasil Vagas Aprendiz Tempo inteiro

    About the RoleWe are seeking an Administrative Apprentice to join our team in Manaus. As an Administrative Apprentice, you will assist in various administrative and commercial tasks, including customer service, data entry, and document preparation.Key ResponsibilitiesProvide exceptional customer service to clients, representatives, and transportersAssist in...


  • Manaus, Amazonas, Brasil Global Recruitz Tempo inteiro

    Job Title: Business AnalystWe are seeking a highly skilled Business Analyst to join our team at Global Recruitz. As a Business Analyst, you will play a critical role in optimizing processes, improving efficiency, and contributing to the overall success of our Air Cargo Warehouse Operations.Key Responsibilities:Actively engage with customers to optimize...


  • Manaus, Amazonas, Brasil InComm Payments Tempo inteiro

    Job Title: Magento DeveloperAs a Magento/Adobe Commerce Developer at InComm Payments, you will have the opportunity to build and enhance digital and online customer experiences for some of the world's well-known brands. You will apply your knowledge and skills in Magento/Adobe Commerce to build full-featured experiences. Your skills in PHP, JS frameworks and...


  • Manaus, Amazonas, Brasil Colgate-Palmolive Tempo inteiro

    About the RoleWe are seeking a skilled Oral Care Consultant to join our team at Colgate-Palmolive Company. As a key member of our team, you will be responsible for promoting oral health and wellness through innovative solutions and expert advice.Key ResponsibilitiesDevelop and implement oral care strategies to improve customer health and...

  • Business Analyst

    2 semanas atrás


    Manaus, Amazonas, Brasil Global Recruitz Tempo inteiro

    Job Title: Business Analyst - Air Cargo Warehouse OperationsWe are seeking a highly skilled Business Analyst to join our team in Brazil. The ideal candidate will have a strong understanding of air cargo business and airport cargo warehouse operations.Key Responsibilities:Actively engage with customers to optimize processes, improve efficiency, and contribute...


  • Manaus, Amazonas, Brasil Global Recruitz Tempo inteiro

    Job Title: Business AnalystWe are seeking a highly skilled Business Analyst to join our team at Global Recruitz. As a Business Analyst, you will play a critical role in optimizing processes, improving efficiency, and contributing to the overall success of our Air Cargo Warehouse Operations.Key Responsibilities:Analyze customer and statutory requirements to...

  • Sales Director

    2 semanas atrás


    Manaus, Amazonas, Brasil Marriott Tempo inteiro

    Job SummaryAs the leader of the property's sales department, you will be responsible for driving revenue growth and achieving booking goals for properties with bookings over 300 peak rooms and significant local catering revenue. You will manage the property's reactive and proactive sales efforts, providing day-to-day leadership to sales associates and...

  • Sales Director

    Há 1 mês


    Manaus, Amazonas, Brasil Marriott Tempo inteiro

    Job SummaryAs the leader of the property's sales department, you will be responsible for driving revenue growth and achieving sales objectives for properties with bookings over 300 peak rooms and significant local catering revenue. You will manage the property's reactive and proactive sales efforts, providing day-to-day leadership to sales associates to...


  • Manaus, Amazonas, Brasil Pyramid Consulting, Inc Tempo inteiro

    Oracle EBS Technical Consultant OpportunityWe are seeking an experienced Oracle EBS Technical Consultant to join our team at Pyramid Consulting, Inc.Key Responsibilities:Design, develop, and support Oracle EBS systems for clientsCollaborate with business analysts and functional consultants to understand functional specificationsConvert functional...

  • Industrial Engineer II

    1 semana atrás


    Manaus, Amazonas, Brasil Jabil Circuit Tempo inteiro

    Job SummaryAs an Industrial Engineer II at Jabil Circuit, you will play a key role in planning, designing, and implementing integrated production and service delivery systems that ensure performance, reliability, and cost control within the production site.Key ResponsibilitiesCollaborate with project teams to eliminate waste through standard Industrial...


  • Manaus, Amazonas, Brasil Pyramid Consulting, Inc Tempo inteiro

    Oracle EBS Technical ConsultantWe are seeking an experienced Oracle EBS Technical Consultant to join our team at Pyramid Consulting, Inc. This is an excellent opportunity to work on challenging projects and contribute to the success of our clients.Key Responsibilities:Design, develop, and support Oracle EBS systems for our clientsCollaborate with business...


  • Manaus, Amazonas, Brasil SC Johnson Tempo inteiro

    About the RoleThe Payroll Senior Associate is responsible for delivering payroll services to assigned accounts, ensuring timely and accurate processing and compliance with standard payroll processes.Key ResponsibilitiesManage the payroll end-to-end process, ensuring accuracy and timeliness.Process payroll transactions for countries supported, ensuring...


  • Manaus, Amazonas, Brasil Jabil Tempo inteiro

    About JabilJabil is a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions.Job SummaryThe...


  • Manaus, Amazonas, Brasil Mondelēz International Tempo inteiro

    About the RoleWe are seeking a highly motivated and results-driven Sales Representative to join our team at Mondelēz International. As a Sales Representative, you will be responsible for developing and executing sales strategies to drive business growth and achieve sales targets.Key ResponsibilitiesDevelop and implement sales plans to achieve sales targets...


  • Manaus, Amazonas, Brasil Ventura Travel Tempo inteiro

    Flight Operations SpecialistAt Ventura TRAVEL, we're seeking a highly motivated and organized individual to join our Flights department as a Junior Flight Operations Specialist. As a key member of our team, you will play a vital role in providing exceptional service to our customers and supporting our Flight Operations Specialists.Key...