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Industry-Leading IT Support Specialist

2 semanas atrás


Brasil beBeeTechnology Tempo inteiro R$45.000 - R$55.000
Job Title:

IT Support Specialist

Overview

As an IT Support Specialist, you will be responsible for providing technical support to our team and leadership. You will source and manage COPE devices for our end-users and support a broader range of devices in compliance with our BYOD guidelines.

You will work closely with our IT team to determine the support needs of our organization's various departments, including Customer Service, Engineering, HR, Marketing, Sales, and other teams.

Location: REMOTE - Brazil

Responsibilities:

  • Support end-users remotely within cloud platforms like Carbon Black, G-Suite, JAMF, Slack Enterprise, Workspace One, Zoom, among others
  • Diagnose and resolve technical hardware and software issues for end-users remotely
  • Promote security measures and best practices
  • Support on IT projects
  • Act as an escalation point of contact for internal end-user hardware and software issues
Requirements

To succeed in this role, you will need:

  • Fluent in English
  • 3-5 years experience in IT administration of Windows and OSX operating systems
  • Bachelor's degree or technical IT certification, computer science, or related field of study
  • Ability to quickly learn technologies and products using documentation and internet resources
  • Strongly independent with the capability to work remotely
  • Experience managing users in Okta and G-Suite
  • Experience with ticketing documentation
Nice to Have:
  • Certifications for SaaS platforms such as AWS, G-Suite, Okta, Salesforce, etc...
  • Experience with UniFi devices and home office networks
Benefits

Our company culture supports flexible working schedules with an open Paid Time Away policy and gives all team members the opportunity to travel and work remotely with great people.

We are committed to fostering an inclusive culture that celebrates bold thinking and diverse perspectives.

Why Join Us?

Together we're on a mission to power every property in the world. We're looking for talented individuals who share our passion for technology and innovation.

Our company values flexibility, independence, and creativity. We believe that our people are our greatest asset and we want to give them the freedom to thrive.

So if you're passionate about technology, love solving problems, and enjoy working independently, we'd love to hear from you.

Join our dynamic team and contribute to shaping the future of hospitality technology.