Support Specialist

2 semanas atrás

São Paulo, São Paulo, Brasil beBeeTechnical Tempo inteiro

As a Technical Support Specialist, you will play a key role in our Operational Excellence Team that owns support processes with our partners. To succeed in this role, you should be an excellent communicator with solid problem-solving skills.

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Your primary responsibility is to provide seamless experiences for our partners. Your day-to-day responsibilities include troubleshooting technical issues, delivering timely resolutions to partner requests, reviewing partner queries, and providing creative solutions that streamline requirements while expanding our platform.

\Key Qualifications\
  • 3+ years of experience supporting a technical product, ideally in SaaS or experience in MIS or Software Development teams
  • Strong written English communication skills
  • Spanish is a plus
  • Knowledge of JavaScript, HTML, CSS, or other programming languages
  • High sense of responsibility and accountability
  • Ability to provide timely responses and follow up systematically
  • A natural problem solver with a positive attitude and love for helping others succeed
  • Good debugging/troubleshooting skills
\What You'll Enjoy\
  • Training and development opportunities
  • Ongoing skill-sharing through training and workshops
  • Paid Spotify account subscription
  • Diverse and inclusive work environment
  • Opportunity to contribute to shaping the future of customer experiences
\

We strive for equality in our workplace and welcome applicants from diverse backgrounds.

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