Technical Account Manager

Há 5 dias

Buenos Aires, Brasil beBeeEcommerce Tempo inteiro US$1.200 - US$2.000
Customer Solutions Expert Opportunity

This is a chance to become part of our client-facing operations team as a Customer Solutions Analyst.

About the Role

The ideal candidate will work closely with Customer Success Managers and Solution Architects to support high-value eCommerce clients, combining technical understanding, analytical ability, and clear communication to deliver smooth onboarding, integration, and ongoing client success.

Key Responsibilities:
  • Act as a support layer for CSMs and Solution Architects in managing client implementations
  • Analyze and interpret platform usage data, customer behavior, or tagging results to provide insights
  • Assist in monitoring, validating, and troubleshooting client configurations (light tagging, SDKs, GTM)
  • Help with documentation, process mapping, and identifying improvements in client onboarding or retention
  • Coordinate with internal technical teams to relay client needs or edge-case issues
  • Communicate clearly and proactively in English with both internal stakeholders and external clients
Requirements
  • Excellent written and spoken English
  • Basic understanding of web technologies (JavaScript, APIs, GTM, analytics tools)
  • Strong analytical mindset and attention to detail
  • Experience in eCommerce, customer support, or CSM-related environments preferred
  • Proactive, organized, and comfortable in a cross-functional support role
  • Candidates can be based in any country of Latin America
  • Availability to work on US EST time zone

This is an exciting opportunity to join a global team working on cutting-edge eCommerce and personalization technologies. The successful candidate will have exposure to leading enterprise clients and real-world analytics challenges, as well as room for career growth into technical account management or support operations.

We are looking for someone who is proactive, organized, and comfortable in a cross-functional support role. If you have a strong analytical mindset and attention to detail, we encourage you to apply.

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