IT Emergency Response Team Officer

3 semanas atrás


Goiânia, Goiás, Brasil International Medical Corps Tempo inteiro
Job Title: Officer, IT Emergency Response Team

Job Summary: The International Medical Corps is seeking a highly skilled and experienced Officer, IT Emergency Response Team to join their team. The successful candidate will be responsible for setting up and managing voice and data communication systems, connectivity to information management systems, data display systems, asset tracking of ICT equipment, and general technology support.

Main Responsibilities:

  • Ensure all customer service obligations are fulfilled, including performing site surveys and VSAT antenna installation.
  • Take actions to ensure the operational quality of system equipment and assist with problem-solving of technical issues.
  • Operate professionally and safely, with an understanding of country onboard protocols.
  • Provide guidance and training to customers and liaise with vendors and IT teams.
  • Configuration, testing, and fault finding of satellite modems and related equipment.
  • Assembly of stabilized antennas and troubleshooting of onboard communication services.
  • Provide assistance to Senior Field Technicians during installation and maintenance of satellite systems.
  • Travel to customer sites overseas, often at short notice.
  • Comply with all safety requirements implemented by employer or customers.
  • Complete all required paperwork accurately and obtain proper approvals.

Additional Requirements:

  • Promote PSEA (Prevention of Sexual Exploitation and Abuse) standards.
  • Adhere to the Code of Conduct and maintain humanitarian principles.

Requirements:

  • Typically, a University degree in Information Communication or Technology role.
  • Typically, 3+ years of relevant experience with VSAT systems.
  • Microsoft/Cisco certification(s) preferred.
  • Working knowledge of satellite communication devices.
  • Experience in virus and malware removal.
  • Experience in hardware repair of desktops, laptops, and servers.
  • Excellent computer hardware, software, and networking troubleshooting skills.
  • Knowledge of WAN/LAN/Wireless networks and security protocols.
  • Excellent interpersonal skills.
  • Fluency in written and spoken English is required; fluency in Spanish, French, or Arabic is desirable.


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