
Leadership Opportunities
Há 2 dias
Job Overview:
">The role of a Team Leader involves providing leadership and direction to a customer-centric team of associates.
">As a key member of the team, you will be responsible for accelerating seasonal tax business by managing a single tax office.
">You will serve as a front-line manager to provide leadership and development of tax office associates, delivering an outstanding client experience, and achieving all office-related growth objectives.
">Key Responsibilities Include:
">- ">
Partner with senior management to create and implement office-level growth plans.
">Assist in recruiting and interviewing candidates for tax office associate positions.
">Serve as a point of contact for onsite escalated client service concerns.
">Ensure clients are scheduled properly and conflicts are resolved.
">Lead daily activities to ensure that all tax office associates work is completed according to deadlines.
">
Requirements:
">- ">
Prior experience working in a customer service or supervisory role.
">Experience in supervising or managing people.
">Successful completion of a tax knowledge assessment or income tax course.
">Annual completion of continuing education and ability to meet all other IRS requirements.
">Computer proficiency with MS Office.
">Demonstrated ability to work independently with minimal supervision.
">Passionate, determined, and resilient with a customer-centric mindset.
">Able to work a flexible schedule and adapt to changing work assignments.
">High school diploma or equivalent.
">
What We Offer:
">Our company values its employees and offers opportunities for growth and development.
">As a Team Leader, you will have the opportunity to make a real difference in the lives of our clients and associates.
">We offer a competitive salary and benefits package, as well as ongoing training and support.
">Join us and take the first step towards a rewarding career in customer service leadership.
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