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Process Lead

2 meses atrás

Jundiaí, São Paulo, Brasil Amazon Tempo inteiro
About the Role

We are seeking a highly skilled Process Lead to join our Alexa Shopping Operations team at Amazon. As a Process Lead, you will play a pivotal role in shaping the future of the shopping experience for customers worldwide.

Key Responsibilities
  • Develop a deep understanding of Amazon's core business values and initiatives, and translate those into everyday practices.
  • Manage process and operational escalations, driving data-oriented analysis, adoption of technology solutions, and process improvement projects to achieve operational and business goals.
  • Communicate effectively with stakeholders across multiple lines of business on operational milestones, process changes, and escalations.
  • Identify gaps in process areas and work with stakeholders to resolve them, serving as a Subject Matter Expert (SME) for the process and a referral point for peers and junior team members.
  • Drive business/operational metrics through quantitative decision-making and adoption of different tools and resources.
  • Meet deadlines in a fast-paced work environment driven by complex software systems and processes.
  • Perform deep dives in the process and come up with process improvement solutions.
  • Collaborate effectively with other teams and subject matter experts (SMEs), Language Engineers (LaEs) to support launches of new processes and services.
Requirements
  • Bachelor's Degree and relevant work experience of 3+ years.
  • Language proficiency in Spanish language - verbal, writing, reading, and comprehension. Required language level: B2(B2.2)/C1 or above.
  • Ability to analyze and interpret complex SOPs.
  • Excellent problem-solving skills with a proactive approach to identifying and implementing process improvements.
  • Strong communication and interpersonal skills to effectively guide and mentor associates.
  • Ability to work collaboratively with cross-functional teams.
  • Thorough understanding of multiple SOPs and ensure adherence to established processes.
  • Identify areas for process improvement and SOP enhancement, and develop actionable plans for implementation.
  • Lead and participate in process improvement initiatives.
  • Comfortable working in a fast-paced, highly collaborative, dynamic work environment; willingness to support several projects at one time, and to accept re-prioritization as necessary.
  • Adaptive to change and able to work in a fast-paced environment.
Preferred Qualifications
  • Experience with Artificial Intelligence interaction, such as prompt generation and open AI's.