Cloud Infrastructure Support Manager

1 semana atrás


São Paulo, São Paulo, Brasil Latitude, Inc. Tempo inteiro
Lead Support for Operations and Network Operations

We are seeking a highly skilled and experienced leader to oversee our support teams responsible for providing exceptional customer support and ensuring the smooth operation of our global network and server infrastructure.

Key Responsibilities:
  • Lead and mentor the Operations and Network Operations teams, fostering a culture of customer feedback and continuous improvement.
  • Establish and promote a culture of urgency, encouraging proactive issue resolution and minimizing customer impact.
  • Oversee the lifecycle management of servers, ensuring efficient recommissioning and minimizing downtime.
  • Implement a product-oriented support culture, educating the team and developing comprehensive documentation to guide customers.
  • Collaborate with customer success, product, and engineering teams to ensure high customer satisfaction.
Requirements:
  • Proven experience in a leadership role within support tech teams.
  • Strong technical background in data centers, cloud computing, bare metal servers, and network infrastructure.
  • Excellent problem-solving skills and ability to make quick, effective decisions.
  • Superior communication skills, both written and verbal.
What We Offer:
  • Competitive compensation.
  • Paid time off.
  • Opportunities for professional growth and development.
Why Latitude, Inc.?

We're a lean, agile team of passionate professionals who believe in the power of innovation and creative problem-solving. We're proud to be an inclusive company, welcoming all applicants for our open positions.



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