Chargeback Dispute Specialist

4 semanas atrás

Brasília, Distrito Federal, Brasil Fraud Deflect Tempo inteiro
Fraud Deflect: Revolutionizing Chargeback Management

Fraud Deflect is a pioneering company that aims to transform the chargeback management industry by introducing transparency, trust, and integrity. Our mission is to eliminate unethical practices and provide a clear pathway for our clients.

Role Description

This is a contract remote role for a Chargeback Representment Specialist at Fraud Deflect. As a Chargeback Representment Specialist, your primary responsibilities will include analyzing transaction data, collaborating with internal teams to prevent fraud incidents, building templates for disputes, and creating reports around chargeback representment to ensure our high standards are met.

Key Responsibilities
  • Maintain or exceed established standards for customer service, resolving complex issues with minimal supervision.
  • Analyze data from multiple sources to identify discrepancies and potential remedies to eliminate suspicion and maintain compliance.
  • Work with peers and Managed Services leadership to communicate fraud trends, share best practices, and provide ideas and information.
  • Prepare and submit compelling evidence and documentation required to dispute a chargeback within the specified time frame.
  • Communicate effectively with the team, write reports, and document evidence, findings, and recommendations.
  • Conduct follow-up research on fraudulent transactions.
Requirements
  • Previous e-commerce fraud prevention, investigation, or retail fraud prevention experience is a plus.
  • Knowledge of Verifi and Ethoca fraud tools.
  • Demonstrated experience and/or proficient working knowledge of Excel and Google sheets.
  • Good understanding of pivot tables.
  • Strong customer service skills and a demonstrated ability to take initiative, conduct thorough research, and be professionally persistent.
  • Strong innovative problem-solving capabilities.
  • Must have understanding of technical and financial aspects of VISA and Mastercard tools and alert process.
  • Strong oral and written communication skills in both Brazilian Portuguese and English.
  • Must possess excellent communication skills and be detail-oriented.
  • Presentation skills and ability to create presentations in Slides.
  • Self-starter with the ability to work under pressure independently and as part of a team.
  • Ability to think strategically and act proactively to create strong trust and confidence with business units.

Requirements: 2 years of customer support experience and 2 years of chargeback dispute representment experience.

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