Support Specialist

Há 2 dias

São Paulo, São Paulo, Brasil beBeeClientSupport Tempo inteiro €45.000 - €60.000
Client Support Role

We are seeking a skilled and dedicated professional to join our dynamic team as a Client Support Specialist. In this role, you will be responsible for providing exceptional client experiences, driving process improvements, and ensuring operational efficiency.

Key Responsibilities:
  • Manage purchase orders, track expiring or missing POs, and coordinate with clients and teams to secure these.
  • Handle client-facing communications, manage escalations, and resolve issues related to requests submitted to the Strategic Client Support & Billing teams.
  • Respond to incoming client calls, create or help raise support tickets, and ensure prompt resolution by partnering with relevant departments.
  • Participate in calls to resolve complex queries (e.g., account set-up/maintenance), and act as an important resource for teams such as Sales and Accounts Receivable.
  • Address and triage ad hoc client requests, including data and technical queries.
  • Identify and address process gaps, risks, and controls; drive automation and continuous improvement initiatives driven by key insight into client needs and internal team collaboration.
About This Opportunity

This is a hybrid role, requiring 1 day per week at our Nottingham office. You will have access to a great compensation package, discretionary bonus plan, core benefits including pension, bupa healthcare, sharesave scheme, and more.

Our company culture prioritizes diversity, equity, and inclusion, offering a work/life balance, opportunities for development, authenticity, engagement, collaboration, wellness, reward and recognition, and volunteering.

Requirements:
  • A track record of delivering high-quality customer service or managing billing-related processes.
  • Demonstrated experience working with billing platforms or financial reporting systems.
  • Experience working in a financial operations environment, collaborating with senior management across different locations.
  • Excellent interpersonal, relationship-building, and stakeholder management skills, with the ability to influence others.
  • The ability to manage multiple priorities.

  • Cloud ERP Support Specialist

    Há 4 dias

    São Paulo, São Paulo, Brasil beBeeerp Tempo inteiro R$137.500 - R$172.000

    Cloud ERP Support SpecialistWe are seeking a skilled Cloud ERP Support Specialist to join our team. As a key member of our global support team, you will provide expert support for the Procurement, Payables, Expenses, and Tax modules in Oracle ERP Cloud.

  • Infrastructure Support Specialist

    Há 4 dias

    São Paulo, São Paulo, Brasil beBeeInfrastructuresupport Tempo inteiro R$10.070 - R$11.480

    Job Title:Infrastructure Support Specialist

  • IT Technical Support Specialist

    Há 3 dias

    São Paulo, São Paulo, Brasil beBeeTechnical Tempo inteiro R$83.188 - R$118.125

    Job Title: IT Technical Support SpecialistThis is an exciting opportunity to join our team as a highly skilled and experienced IT Technical Support Specialist. As a key member of the IT department, you will be responsible for providing top-notch technical support to employees globally.Responsibilities:

  • Clinical Support Specialist

    1 semana atrás

    São Paulo, São Paulo, Brasil beBeeClinical Tempo inteiro R$19.620 - R$22.280

    Job SummaryWe are seeking a dedicated Clinical Support Specialist to join our team. As a Clinical Support Specialist, you will be responsible for delivering exceptional patient care and support on hospital floors.Your primary duties will include preparing patient diets and meals, assisting with cooking and food preparation, and maintaining kitchen...

  • Administrative Support Specialist

    Há 3 dias

    São Paulo, São Paulo, Brasil beBeeCompliance Tempo inteiro R$25.880 - R$40.640

    Administrative Support SpecialistWe are seeking an organized and detail-oriented individual to join our team as an Administrative Support Specialist.Job Description:As an Administrative Support Specialist, you will provide administrative support to audit teams through various administrative audit tasks. Your primary responsibilities will include:Performing...

  • Technical Support Specialist

    2 semanas atrás

    São Paulo, São Paulo, Brasil beBeeCustomer Tempo inteiro R$34.000 - R$58.000

    Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be the first point of contact for customers experiencing technical issues with our systems.Key Responsibilities:Provide exceptional customer service through various communication channels.Analyze and resolve...

  • Application Support Specialist

    2 semanas atrás

    São Paulo, São Paulo, Brasil beBeeTechnologist Tempo inteiro R$120.000 - R$165.000

    Unlock a world of possibilities as an Application Support Specialist, driving technological innovation and problem-solving skills to elevate customer implementation projects.">Job Overview:We are seeking a highly skilled professional with the ability to deliver complex solutions that meet evolving business needs. As an Application Support Specialist, you...

  • Technical Support Specialist

    2 semanas atrás

    São Paulo, São Paulo, Brasil beBeeSupport Tempo inteiro US$90.000 - US$120.000

    Technical Support Specialist RoleWe're seeking a skilled technical support specialist to provide top-notch customer support. This role combines solution engineering expertise with creative problem-solving to ensure our customers get the most out of their experience.As a technical support specialist, you'll be responsible for investigating and resolving...

  • IT Support Specialist

    2 semanas atrás

    São Paulo, São Paulo, Brasil beBeeSupport Tempo inteiro R$90.000 - R$120.000

    Job Title: IT Support SpecialistProvide local support and monitoring solutions for legacy systems.Manage incidents, problems, changes, releases, and deployments.Collaborate with teams to drive the use of standard tools and reports.

  • System Support Specialist

    1 semana atrás

    São Paulo, São Paulo, Brasil beBeeSystemSupport Tempo inteiro US$50.000 - US$80.000

    System Support SpecialistWe are seeking an experienced System Support Specialist to join our team.Job DescriptionThe ideal candidate will be responsible for providing level 2 and 3 technical support, as well as direct user support. They will work with users in Brazil, Colombia, and Argentina, and report to leadership in the USA and India.Required Skills and...