Technical Support Team Lead

1 semana atrás

Buenos Aires, Brasil beBeeLeader Tempo inteiro US$100.000 - US$150.000
Job Description

We are seeking a seasoned leader to manage our Support teams, ensuring exceptional customer satisfaction and technical excellence. As a Support Engineering Manager, you will oversee the performance of our support staff, prioritize customer needs, and drive continuous process improvement.

The role involves leading a professional support team, managing skills development, and operational control. You will be responsible for responding to customer cases within Service Level Agreements (SLAs) and collaborating with leadership on growth and transformation initiatives.

Required Skills and Qualifications
  • Extensive CLI experience with Linux (Support, Development, Implementation)
  • Leadership and team management experience
  • Ability to work under pressure with a strong customer focus
  • Fluency in English and preferably another language
  • Excellent communication skills
  • Knowledge of Linux Desktop, OpenStack, Public Cloud, or Virtualization
  • Contribution to Open Source projects
  • Software development experience
  • Experience in support organizations
  • Hands-on experience with Canonical's products
Benefits
  • A distributed work environment with biannual in-person team sprints
  • A personal learning and development budget of USD 2000 annually
  • Annual compensation review and performance-based bonuses
  • Additional benefits reflecting our values, including holiday leave, parental leave, Employee Assistance Programme, travel opportunities, and more
About Us

We are a pioneering open source company publishing Ubuntu and leading in AI, IoT, and cloud platforms. We recruit globally, uphold high standards, and foster a diverse, inclusive workplace. Working here means thinking differently, working smarter, and continuously learning.

We are an equal opportunity employer committed to diversity and inclusion in the workplace.

  • Technical Team Lead

    2 semanas atrás

    Buenos Aires, Brasil beBeeMentor Tempo inteiro US$150.000 - US$190.000

    Job RoleThe primary responsibility of an Engineering Manager is to lead a team of engineers and develop their technical expertise.Key Responsibilities:Direct a distributed team of engineers and its MLOps/Analytics portfolioOrganize and lead the team's processes to achieve objectivesConduct one-on-one meetings with team membersIdentify and measure team health...

  • Technical Support Manager

    4 semanas atrás

    Buenos Aires, Brasil Deuna Tempo inteiro

    Join to apply for the Technical Support Manager role at DEUNA Join to apply for the Technical Support Manager role at DEUNA About DEUNA DEUNA is a rapidly growing startup revolutionizing global commerce with ATHIA, our AI-powered orchestration and payments platform that helps large enterprises boost approval rates, reduce costs, and unlock new revenue....

  • Regional Technical Support Specialist

    2 semanas atrás

    Buenos Aires, Brasil beBeeTechnical Tempo inteiro US$91.400 - US$108.100

    Job SummaryWe are seeking a highly skilled professional to join our team as a Technical Support Specialist. This role will involve providing technical, operational, financial, and administrative support to the Regional Coordination Team of the Gender Parity Accelerator.Key Responsibilities:Manage and execute regional technical cooperations, delivering...

  • Chief Technical Architect

    Há 7 dias

    Buenos Aires, Brasil beBeeSoftware Tempo inteiro US$100.000 - US$150.000

    We are seeking a highly skilled Lead Software Engineer to join our agile team. As a core technical contributor, you will be responsible for conducting critical technology solutions across multiple technical areas within various business functions in support of the firm's business objectives.Key Responsibilities

  • Sr Data Team Lead

    3 semanas atrás

    Buenos Aires, Brasil IQVIA Tempo inteiro

    Join to apply for the Sr Data Team Lead role at IQVIA 1 day ago Be among the first 25 applicants Join to apply for the Sr Data Team Lead role at IQVIA Get AI-powered advice on this job and more exclusive features. Independently manage end-to-end delivery of data management services for single/multi-service projects, ensuring quality deliverables on time...

  • Technical Support Specialist

    Há 4 dias

    Buenos Aires, Brasil Sur LATAM Tempo inteiro

    2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Our client delivers the first patented Secure BYO-PC solution—making remote work safe, simple, and cost-effective without locking down the entire device.Your Role and ImpactAs the first point of contact for customers and internal users, Technical...

  • Engineer, Technical Support

    3 semanas atrás

    Buenos Aires, Brasil Block Labs Tempo inteiro

    Join to apply for the Engineer, Technical Support role at Block Labs 2 days ago Be among the first 25 applicants Join to apply for the Engineer, Technical Support role at Block Labs About Block LabsBlock Labs is a leading force in the Web3 space, incubating, investing in, and accelerating top-tier fintech, crypto and iGaming projects. With a mission to...

  • Expert-Level Technical Support Specialist

    Há 7 dias

    Buenos Aires, Brasil beBeeSupport Tempo inteiro R$24.000 - R$42.000

    Advanced Technical Support SpecialistThis is a technical support specialist position that requires providing expert-level support to resolve complex customer issues.Key Responsibilities:Complex Issue Resolution: Provide in-depth technical assistance to customers experiencing advanced software and network problems.Escalation Management: Act as the primary...

  • Sr Data Team Lead

    Há 4 dias

    Buenos Aires, Brasil IQVIA Tempo inteiro

    Join to apply for the Sr Data Team Lead role at IQVIA 1 day ago Be among the first 25 applicants Join to apply for the Sr Data Team Lead role at IQVIA Get AI-powered advice on this job and more exclusive features. Independently manage end-to-end delivery of data management services for single/multi-service projects, ensuring quality deliverables on time...

  • Sr Data Team Lead

    Há 4 dias

    Buenos Aires, Brasil IQVIA Tempo inteiro

    Join to apply for the Sr Data Team Lead role at IQVIA 1 day ago Be among the first 25 applicants Join to apply for the Sr Data Team Lead role at IQVIA Get AI-powered advice on this job and more exclusive features. Independently manage end-to-end delivery of data management services for single/multi-service projects, ensuring quality deliverables on time...