Quality Experience Manager

Há 3 dias


Colombo, Paraná, Brasil beBeeDevelopment Tempo inteiro R$90.000 - R$120.000
Job Overview

The Unified Support Team is seeking an experienced professional to fill the role of Training & Quality Experience Manager. This key position plays a critical part in shaping the team's performance and ensuring high-quality service delivery.

This individual will be responsible for spearheading all aspects of talent acquisition, talent development, common process ownership, quality framework, and compliance reporting.

  • Develop and enhance case handling processes to improve efficiency and customer satisfaction.
  • Design, deploy, and deliver training and development materials tailored to organizational needs.
  • Maintain and evolve skills tracking and development tools, programs, and roadmaps.
  • Enhance and enforce rigorous talent acquisition processes to attract top talent.
  • Produce data-driven insights to optimize service efficiency and quality.
  • Lead knowledge management and Knowledge Centre Service functions to drive business success.

Key Responsibilities:

Operational Duties
  • Manage team performance to ensure business goals and service standards are met.
People Management
  • Effectively manage, develop, and train the team to achieve high performance.
  • Lead a cohesive team across physical and virtual environments, fostering collaboration and innovation.
  • Establish clear goals and objectives for team members to drive personal and organizational growth.


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