Expert Software Security Technician

Há 4 dias


São Paulo, São Paulo, Brasil beBeeSecurity Tempo inteiro US$87.654 - US$123.456
Technical Support Expert Wanted

We are seeking a skilled Technical Support Engineer to provide exceptional customer service and technical expertise in the software security space.

  • Deliver high-quality technical support to customers via various channels, focusing on quality and customer satisfaction.
  • Perform advanced troubleshooting via remote sessions to resolve customer issues related to installation, configuration, and network troubleshooting.
  • Handle technical escalations within team response/resolution targets.
Requirements
  • Bachelor's degree or technical diploma in Computer Science, Electronic Engineering, Computer Engineering, or related field.
  • At least 3 years' experience in IT, including systems/network administration or technical support roles.
  • Experience with security products, such as firewalls, VPNs, and email security filters.
  • Proficiency in Linux operating systems through command-line level.
  • Experience with Active Directory group policy configuration and deployment.
  • Knowledge of cloud virtualization platforms like Amazon AWS or Microsoft Azure.
  • Excellent verbal and written communication skills to effectively lead customers through issue resolution.

We operate a remote-first working model. Some roles may require a hybrid approach. Applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship.


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