Client Relationship Manager
Há 4 dias
This role involves leading the development and delivery of hosted buyer strategies, managing high-value individual and group buyer accounts, and driving commercial impact across global travel event portfolio.
Key responsibilities include overseeing high-value buyer relationships, ensuring satisfaction, retention, and event ROI; shaping and executing recruitment strategies aligned with event objectives and segmentation models; collaborating with Sales, Marketing, and Tech to drive matchmaking outcomes and platform adoption; identifying and nurturing new-to-show buyer leads; growing global buyer database in priority markets; attending major events to support buyer experience, provide real-time issue resolution, and represent the brand; analysing buyer data to inform programme improvements and present strategic insights to leadership; guiding and supporting junior team members, contributing to a collaborative and high-performing team culture.
Required skills and qualifications include extensive experience in B2B account management, MICE/luxury travel, or event industry; proven track record managing complex client relationships across global markets; strong commercial acumen and ability to translate insights into strategic actions; proficiency in CRM tools, Excel, and event platforms; excellent interpersonal and influencing skills at all stakeholder levels; English communication skills are mandatory.
Benefits include being part of a high-performing team at the forefront of global travel and B2B events; passionate about creating exceptional experiences for premium buyers and exhibitors by combining strategic insight, strong relationship management, and deep market knowledge; collaboration, innovation, and a shared commitment to delivering commercial impact are at the heart of everything we do; committed to providing a fair and accessible hiring process; equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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