Cloud Support Specialist
Há 1 mês
Ubiminds is a GPTW-certified, people-first company that partners with American software product companies to scale their development footprint. We offer a unique combination of staff augmentation and employer-of-record services, connecting top Brazilian talent with LATAM strategy.
Our client is a SaaS platform at the intersection of next-generation cloud cost management and FinOps. They ingest billing and usage data from all cloud, SaaS, and PaaS providers, organizing it in real-time according to customers' business structures.
Key Responsibilities- Provide technical support to customers, resolving issues and inquiries in a timely and efficient manner.
- Become a product expert in connecting cost sources and Kubernetes, leveraging this knowledge to help customers, improve documentation, and enhance the product experience.
- Help customers build scripts and automation tools that leverage APIs.
- Develop and maintain scripts and automation tools using Python.
- Stay updated on industry trends and best practices, continuously learning and evolving in a fast-paced environment.
- Provide feedback to the product and engineering teams to improve product functionality and user experience.
- Create internal knowledge bases and training on common technical questions and issues.
- Advanced English skills – Excellent written and verbal communication skills.
- Strong experience as a technical support engineer, professional services engineer, or similar role.
- Experience supporting a B2B SaaS application.
- Strong proficiency in AWS services, with hands-on experience in identity and access management. GCP and Azure proficiency is a plus.
- Demonstrated experience deploying and managing applications with Kubernetes, including EKS, GKE, and AKS.
- Proficiency in Python or alternative scripting/programming languages.
- Excellent communication skills, with the ability to convey technical concepts to both technical and non-technical audiences.
- A continuous learner and critical thinker, with a passion for solving complex technical challenges.
- Placement in a product-based company, with the same treatment as full-time employees.
- Full back-office support, from career guidance to HR and concierge services.
- Remote-first policy – we are a distributed team.
- MacBook provided.
- Access to growth opportunities with other technology professionals, through tech talks, chapter meetings, and remote happy hours.
- Free English lessons with a native English speaker.
- Candidate Referral bonus.
- Access to our cool Florianópolis headquarters, with weekly quick massages & tasty snacks, soft drinks, and games.
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