Database Support Specialist

4 semanas atrás


Florianópolis, Santa Catarina, Brasil Guidewire Software Tempo inteiro

**Job Summary**:

We are seeking a highly skilled Database Support Specialist to join our team at Guidewire Software. As a key member of our database team, you will be responsible for providing top-notch support for our Oracle RDS, Aurora PostgreSQL, and Microsoft SQL Server production and non-production databases.

**Responsibilities**:

- Provide expert-level support for database environments in multi-AZ AWS environments, including EC2 and RDS/Aurora platforms.

- Develop and maintain in-depth knowledge of our database through company-sponsored training and experience.

- Assist in daily administration activities, including setup, configuration, and monitoring of databases to ensure backups, availability, and performance are maintained to the highest standards.

- Monitor and work with Salesforce ticket queue for schema changes, security changes, executing scripts, and refreshing non-production databases.

- Develop and maintain strong relationships with customers and stakeholders, acting as a trusted advisor and technical point of contact.

**Requirements**:

- Bachelor's Degree in Computer Science or a related STEM field, or equivalent experience.

- 5+ years' experience in database administration.

- 3+ years' experience in PostgreSQL, Oracle RDS, SQL.

- Hands-on experience with AWS (EC2, S3, EBS, IAM, and RDS).

- Highly proficient in one or more RDBMS technologies: MS SQL Server, AWS RDS/Aurora MySQL, AWS RDS/Aurora PostgreSQL, AWS RDS Oracle.

- Strong analytical, communication, and quality control skills.

- Ability to manage multiple tasks with different deadlines.

- Detail-oriented, self-motivated, and uses sound judgment.

- Team player with a desire to learn and improve skills.

**Benefits**:

Competitive market salary, bonus, healthcare benefits, annual wellness reimbursement, 16 weeks paid maternity and paternity leave, and 2 paid days volunteering in the community.


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