Technical Support Specialist

2 semanas atrás


Florianópolis, Santa Catarina, Brasil Duda Tempo inteiro

Are you passionate about delivering exceptional customer experiences? At Duda, we're driven by our desire to empower our customers with innovative tools for creating, managing, and cultivating their online presence.

**Key Responsibilities:**

  • Respond to customer inquiries via chat, phone, and email promptly and accurately.
  • Handle technical escalations and collaborate with peers to coordinate solutions.
  • Promote Duda's product features and assist customers in adopting Duda's products for long-term success.
  • Engage with customers to ensure all Duda functionalities and offerings are fully utilized.
  • Advocate for customer needs and contribute to our growing knowledge base of articles and videos.
  • Work cross-functionally with Sales, Product, QA, and Account Management teams to support Duda's diverse customer base.

As a member of our Customer Success team, you'll help drive product adoption, share best practices, and implement growth and optimization strategies to drive maximum value and success with new and existing Duda customers.

**Requirements:**

  • Advanced proficiency in written and spoken English is required.
  • Experience with CRM & Marketing tools, Google Analytics, Ads, and CWV is beneficial.
  • A strong technical curiosity and a drive to understand how things work.
  • An empathetic, customer-oriented mindset and confidence in solving customer inquiries effectively.
  • 1+ years of experience providing exceptional customer support in a SaaS or technical software company.

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