Technical Support Specialist

1 semana atrás


Florianópolis, Santa Catarina, Brasil Duda Tempo inteiro

Empower Customer Success with Duda

We're seeking a skilled Technical Support Engineer to join our Customer Success team. As a key member of our team, you'll play a vital role in ensuring our customers achieve maximum value from our innovative web design platform.

Key Responsibilities:

  • Provide exceptional customer support via chat, phone, and email, responding promptly and accurately to customer inquiries.
  • Collaborate with peers to resolve technical escalations and coordinate solutions.
  • Promote Duda's product features and assist customers in adopting our platform for long-term success.
  • Engage with customers to ensure they're fully utilizing Duda's functionalities and offerings.
  • Contribute to our knowledge base of articles and videos, advocating for customer needs and driving product adoption.
  • Work cross-functionally with Sales, Product, QA, and Account Management teams to support our diverse customer base.

About You:

  • You possess advanced proficiency in written and spoken English.
  • Experience with CRM & Marketing tools, Google Analytics, Ads, and CWV is beneficial.
  • You have a strong technical curiosity and drive to understand how things work.
  • You're empathetic, customer-oriented, and confident in solving customer inquiries effectively.
  • You have 1+ years of experience providing exceptional customer support in a SaaS or technical software company.

About Duda:

Duda is the leading web design platform for professionals, serving freelancers, digital agencies, large hosting companies, and SaaS platforms worldwide. Our platform powers over 18 million websites, and we've partnered with major industry players like TripAdvisor, GoDaddy, and more.

We're headquartered in Palo Alto, California, with offices in Louisville, Colorado; Tel Aviv, Israel; London, UK; Quebec, Canada, and Florianópolis, Brazil.


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