Technical Support Specialist

Há 3 dias


Florianópolis, Santa Catarina, Brasil Duda Tempo inteiro

About the Role

We are seeking a skilled Technical Support Engineer to join our team in Florianópolis. As a key member of our Customer Success team, you will play a critical role in empowering our customers to achieve long-term success with our innovative tools.

Key Responsibilities

  • Provide prompt and accurate support to customers via chat, phone, and email
  • Handle technical escalations and collaborate with peers to coordinate solutions
  • Promote Duda's product features and assist customers in adopting our products for long-term success
  • Engage with customers to ensure all Duda functionalities and offerings are fully utilized
  • Advocate for customer needs and contribute to our growing knowledge base of articles and videos
  • Work cross-functionally with Sales, Product, QA, and Account Management teams to support Duda's diverse customer base

Requirements

  • Advanced proficiency in written and spoken English is required
  • Knowledge of HTML/CSS/Javascript or other object-oriented languages as well as the use of APIs
  • Experience with CRM & Marketing tools, Google Analytics, Ads, and CWV is beneficial
  • A Strong technical curiosity and a drive to understand how things work
  • An Empathetic, customer-oriented mindset and confidence in solving customer inquiries effectively
  • 1+ years of experience providing exceptional customer support in a SaaS or technical software company

About Duda

Duda is the leading web design platform for professionals, serving freelancers, digital agencies, large hosting companies, and SaaS platforms worldwide. Our platform powers over 18 million websites, and we've partnered with major industry players like TripAdvisor, GoDaddy, and more

We are headquartered in Palo Alto, California, with offices in Louisville, Colorado; Tel Aviv, Israel; London, UK; Quebec, Canada, and Florianópolis, Brazil.

Please note: Envie uma versão em inglês do seu currículo ao se inscrever. Observe que todas as entrevistas serão feitas em inglês. Candidatos devem ter residência e disponibilidade para trabalhar presencialmente - terças, quartas e quintas - em nosso escritório de Florianópolis.



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