Customer Issue Process Specialist

Há 5 dias


Florianópolis, Santa Catarina, Brasil Itron Tempo inteiro
About Itron

Itron is a leading provider of energy and water management solutions, dedicated to creating a more sustainable and resourceful world.

With a strong commitment to innovation and customer satisfaction, Itron is poised for continued growth and success.

Job Overview

The Customer Field Issue Process Specialist will play a critical role in the Development Process Quality and Test (DPQT) team within the R&D department.

This position will require close collaboration with the Firmware Sustaining team, Meter Farm team, and other cross-functional groups within the R&D organization.

Key Responsibilities
  • Evaluate and improve processes for handling customer field issues, defects, and escapes.
  • Develop and implement new queries within Azure DevOps to support meeting and job responsibilities.
  • Collaborate with the Azure DevOps Core Team to enhance work item types and improve processes.
  • Create and implement process improvements for cross-functional standardization of defect handling.
  • Evaluate customer escapes to identify areas for process improvement and prevent future escapes.
  • Work with Customer Returns, Quality, and R&D groups to create new process controls for customer returned material.
Requirements
  • 3-5 years of experience creating and executing queries in Azure DevOps.
  • Background in testing or development.
  • Experience analyzing large datasets for trends, issues, and changes in product behavior.
  • Strong process improvement and analytical skills.
  • 3-5 years of experience collaborating with cross-functional teams to create process controls.
  • Excellent interpersonal and communication skills.
Preferred Qualifications
  • Previous experience working with SQL databases.
Compensation and Benefits

The successful candidate's starting salary will be determined based on skills and experience, with a competitive benefits package including financial, social, health, and wellbeing programs, paid vacation, 401k matching, employee stock purchase program, and hybrid work schedule.



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