Senior Human Resources Business Partner

1 semana atrás

Florianópolis, Santa Catarina, Brasil Carrier Tempo inteiro

Job Summary

We are seeking a highly skilled and experienced Human Resources professional to join our team as a Senior HR Advisor. As a key member of our HR Operations shared service function, you will provide support to employees, managers, and HR professionals across the business.

Key Responsibilities

  • Provide a consistent, timely, accurate, and customer-focused HR administration service to key stakeholders and customers.
  • Support the processing of organizational HR information utilizing various HR systems.
  • Validate and audit data to ensure data integrity.
  • Serve as an employee and customer advocate who specializes in creating a culture focused on exceptional customer service.
  • Interpret and ensure compliance with policies and procedures.
  • Foster, develop, and maintain strong internal and external relationships with key vendors.
  • Utilize multiple online systems to research, analyze, troubleshoot issues, complete requests, and help resolve employee, manager, and HR needs.
  • Utilize the case management system to document and escalate inquiries.
  • Educate employees on HR services and encourage use of self-service tools.
  • Identify opportunities for enhancements, automation, and continued self-service.
  • Be a subject matter expert for all relevant services, processes, and policies.
  • Work collaboratively with all areas to ensure targets are met and/or exceeded and company initiatives are supported.
  • Responsible for achieving internally-set quality standards and identified goals and metrics.
  • Create content or knowledge articles and training tools to include in the external/internal knowledge base and continually share with team and clients.
  • Support the onboarding process for the business.

Requirements

  • Theoretical to advanced knowledge obtained through a University degree, combined with experience.
  • Practical knowledge of Carrier organization, programs, or systems with the ability to make enhancements and leverage in daily work.
  • University Degree or equivalent.
  • A minimum of 3 years prior relevant experience.

Carrier is an Equal Opportunity/Affirmative Action Employer.

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