Senior HR Business Partner

1 semana atrás

Florianópolis, Santa Catarina, Brasil Carrier Tempo inteiro

Job Summary

We are seeking a highly skilled and experienced HR professional to join our team as a Senior HR Advisor. As a key member of our Human Resource Operations shared service function, you will provide support to employees, managers, and HR professionals across the business.

Key Responsibilities

  • Provide a consistent, timely, accurate and customer-focused HR administration service to key stakeholders and customers, contributing to the HR Ops overall vision and strategy.
  • Support the processing of organizational HR information utilizing various HR systems.
  • Validate and audit data to ensure data integrity.
  • Serve as an employee and customer advocate who specializes in creating a culture focused on exceptional customer service.
  • Interpret and ensure compliance with policies and procedures.
  • Utilize multiple online systems to research, analyze, troubleshoot issues, complete requests and help resolve employee, manager and HR needs.
  • Utilize the case management system to document and escalate inquiries.
  • Educate employees on HR services and encourage use of self-service tools.
  • Identify opportunities for enhancements, automation and continued self-service.
  • Be a subject matter expert for all relevant services, processes and policies.
  • Work collaboratively with all areas to ensure targets are met and/or exceeded and company initiatives are supported.
  • Responsible for achieving internally-set quality standards and identified goals and metrics.
  • Create content or knowledge articles and training tools to include in the external/internal knowledge base and continually share with team and clients.
  • Support the onboarding process for the business.
  • Special Projects and any other duties assigned by the manager.

Requirements

  • Requires theoretical to advanced knowledge obtained through a University degree, combined with experience.
  • Practical knowledge of organization, programs or systems with the ability to make enhancements and leverage in daily work.
  • University Degree or equivalent.
  • A minimum of 3 years prior relevant experience.

Carrier is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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