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Technical Support Specialist
2 meses atrás
**Empower Customer Success**
At Duda, we're driven by our passion to empower our customers with innovative tools for creating, managing, and cultivating their online presence.
**Your Role:**
As a key member of our Customer Success team, you'll play a vital role in ensuring our customers achieve maximum value and success with our platform.
**Responsibilities:**
- Provide exceptional customer support via chat, phone, and email, promptly and accurately addressing customer inquiries and concerns.
- Collaborate with peers to coordinate solutions and handle technical escalations, promoting Duda's product features and assisting customers in adopting our products for long-term success.
- Engage with customers to ensure they're fully utilizing Duda's functionalities and offerings, advocating for their needs and contributing to our growing knowledge base of articles and videos.
- Work cross-functionally with Sales, Product, QA, and Account Management teams to support Duda's diverse customer base, driving product adoption and sharing best practices.
**What You Bring:**
- Advanced proficiency in written and spoken English is required.
- Experience with CRM & Marketing tools, Google Analytics, Ads, and CWV is beneficial.
- A strong technical curiosity and drive to understand how things work.
- An empathetic, customer-oriented mindset and confidence in solving customer inquiries effectively.
- 1+ years of experience providing exceptional customer support in a SaaS or technical software company.
**About Us:**
Duda is the leading web design platform for professionals, serving freelancers, digital agencies, large hosting companies, and SaaS platforms worldwide. Our platform powers over 18 million websites, and we've partnered with major industry players like TripAdvisor, GoDaddy, and more.
We're headquartered in Palo Alto, California, with offices in Louisville, Colorado; Tel Aviv, Israel; London, UK; Quebec, Canada, and Florianópolis, Brazil.
