Equipment Processing Center Program Manager

Career Area:

Strategic Management

Job Overview:

Your Contributions Shape the Future at Caterpillar Financial Services Corporation.

At Caterpillar, we are a global community dedicated not only to our work but also to each other. We are innovators, problem solvers, and builders of a sustainable future, striving to create stronger communities. Our commitment to progress and innovation is evident in our actions, as we work collaboratively with our clients to enhance the world we live in.

IT IS YOUR MOMENT

Caterpillar Financial Services Corporation stands as a premier provider of financial solutions tailored for construction and mining equipment, as well as off-highway diesel and natural gas engines. For nearly a century, we have empowered our clients to construct a more sustainable world while actively contributing to a reduced-carbon future. Our cutting-edge products and services, supported by a robust global network, deliver exceptional value that enables our clients to thrive.

If you seek personal and professional advancement within an inclusive culture that values equity, respects diversity, and believes in the potential of every individual, you have found the right organization. We welcome candidates with disabilities and those representing diverse backgrounds in gender, culture, ethnicity, religion, age, generation, race, nationality, and sexual orientation.

Position Summary:

We are excited to offer a pivotal role within the Global Planning and Demand Management team, providing strategic leadership for our product distribution through Equipment Processing Centers (EPCs). This position will play a crucial role in supporting machine distribution by influencing and recommending optimal business decisions, guiding our digital product teams, and collaborating with various departments within the Caterpillar enterprise. You will engage with and present to senior leadership, project teams, and numerous internal stakeholders. Ultimately, the success of project execution and the delivery of all related activities will depend on your leadership.

Lead multiple initiatives to understand, analyze, develop, and propose Strategy & Planning (S&P) solutions as a divisional lead or for a specific business segment.

Guide and mentor project teams in defining and executing projects while supporting strategic objectives. Collaborate with business leaders to advance strategic priorities.

Key Responsibilities:

• Oversee the execution of digital capabilities supporting Equipment Processing Centers: Ensure project delivery across all workstreams, structure and lead teams, manage the overall project timeline, and maintain risk and issue logs while ensuring functional solutions work across the digital product portfolio on GPDM.
• Lead analysis and solution development for key engagement modules as a divisional lead or for a business segment, handling more complex tasks.
• Work closely with clients to define business challenges, issues, and planned approaches for engagement components as a divisional lead or for a business segment.
• Supervise the performance of S&P engagement data collection, research, and reporting activities, coaching junior team members and clients.
• Provide recommended solutions and collaborate with senior consultants/managers to develop and deliver client presentations as a divisional lead or for a business segment.
• Manage complex and/or confidential projects or facilitation events requiring a high level of expertise to achieve desired outcomes.
• Oversee the execution and development of project consultants supporting key strategic initiatives.
• Partner with business leaders to utilize a disciplined project management approach, coaching them on their project-related roles and responsibilities.
• Execute within the Modern Order Management delivery structure and framework to achieve stakeholder alignment through structured gateways.

Required Skills:

Global Perspective:

• Conduct business with one or more countries.
• Adhere to policies and procedures governing business activities with other countries.
• Gather information regarding operational issues in other countries when making business decisions.
• Evaluate key legal, regulatory, and financial issues specific to particular countries.
• Recognize behaviors that foster or hinder effective relationships in those countries; act accordingly.
• Possess a solid understanding of transformation and execution in a mixed technical environment, including both SAP and Salesforce with various supporting tools.

Planning:

• Develop, refine, and communicate tactical plans for your responsibilities.
• Provide detailed input for strategic plan development.
• Demonstrate the importance of linking tactical plans to the overall strategic plan.
• Ensure attention to detail and dependencies of existing departmental-level plans.
• Plan resource allocation in alignment with unit goals, technical, and business objectives.
• Integrate the planning process with the overall business plan.

Consulting:

• Analyze and thoroughly document client requirements.
• Apply experience to develop and execute multiple consulting assignments.
• Collaborate with clients to identify alternative solutions and their respective pros and cons.
• Prepare proposals and presentations for delivery.
• Manage all aspects and phases of a delivery relationship.
• Monitor assignments against expectations.

Effective Communication:

• Review others' writing or presentations, providing feedback and coaching.
• Adapt documents and presentations for the intended audience.
• Exhibit both empathy and assertiveness when communicating needs or defending positions.
• Communicate effectively in all directions: downward, upward, and outward.
• Utilize appropriate persuasion methods when seeking agreement.
• Maintain focus on the topic at hand.

Strategic Thinking:

• Implement the group's go-to-market strategy.
• Raise awareness of potential strategic alliances and partnerships.
• Explain strategy elements to others and encourage inquiries.
• Monitor marketplace trends, opportunities, and vulnerabilities; report findings.
• Make sound recommendations when faced with complex and contradictory alternatives.

Visioning:

• Reinforce and reiterate connections between the team's work and the vision.
• Make decisions grounded in relevant aspects of the vision.
• Exclude scenarios inconsistent with the vision from consideration.
• Inculcate new group members in the organizational vision and values.
• Encourage constructive dissent.

Stakeholder Management:

• Evaluate stakeholder profiles, roles, claims, and interests within the organization and potential conflicts.
• Consult stakeholders to identify opportunities for strategic change while assessing available strategic choices.
• Manage conflicting stakeholder priorities during strategic-change initiatives.
• Oversee business operations and resource allocation in line with strategic objectives and drivers of shareholder and stakeholder value.
• Review professional values and ethical judgment in all work aspects.
• Oversee key client reviews to ensure service and stakeholder satisfaction.

Consulting Process & Tools:

• Effectively manage projects to ensure objectives, deadlines, and budgets are met by team members.
• Collaborate with teams to establish handover processes for skills transfer, sustainability of results, and appropriate knowledge capture.
• Monitor and measure satisfaction, ensuring quality of own deliverables and those of the team.
• Apply knowledge, tools, and technical expertise to create noted value for clients, tailored to their specific needs.
• Select and utilize appropriate diagnostic tools, methods, and techniques while actively seeking new and relevant tools.
• Identify, quantify, and manage issues impacting project delivery.

Program Management:

• Evaluate risks and vulnerabilities, creating contingency plans.
• Advise others on preferred tools, techniques, and methods for estimating program costs and timelines.
• Conduct regular and ad-hoc program reviews with project managers, teams, and clients, understanding the gateway structure for program approvals.
• Coach others in maintaining open communication among project managers and interested parties.
• Oversee reporting requirements and create monitoring and control mechanisms.
• Plan, estimate, staff, organize, and monitor a set of projects within a program.

Education Requirement:

• Bachelor's degree
• Pre-advanced English proficiency

Additional Information:

This position may require occasional travel.

Benefits Offered:

• Medical and dental plans
• Reimbursement for medications
• Support programs for psychological, legal, social, and financial matters
• Private pension plan
• Profit-sharing opportunities
• Meal assistance
• Transportation support
• Life and personal insurance
• Extended maternity and paternity leave
• Employee resource groups
• Gympass access

*Caterpillar reserves the right to modify benefits at any time, subject to prior notice and legal compliance. Eligibility for benefits may vary by position and location.

Caterpillar is an Equal Opportunity Employer (EEO).