Technical Systems Support Specialist

Há 5 dias


Belém, Pará, Brasil OraSure Technologies Tempo inteiro

We are seeking a highly skilled Technical Systems Support Specialist to join our team at OraSure Technologies. As a key member of our IT department, you will play a critical role in providing technical support and services to ensure the smooth operation of our systems and infrastructure.

Job Summary

This is a temporary contract position filled through our staffing agency partner. The successful candidate will be responsible for investigating, supporting, and resolving software and hardware requests from users as received through the help desk. You will install, configure, and maintain voice and data networks, laptop computers, and desktop computers, as well as assist the network administrator in support of servers, network systems, communications devices, and appliances.

In addition, you will provide support and Basis administration of the SAP system landscapes, including configuration and administration of underlying databases (SQL Server 2005) and SAP Basis Operating System (NetWeaver) support, performance, and management.

Responsibilities
  • Analyze and troubleshoot technical issues related to hardware, software, networking, and other computer-related technologies.
  • Provide exceptional customer service and communication skills to resolve user problems efficiently.
  • Collaborate with the network administrator to ensure seamless operation of servers, network systems, communications devices, and appliances.
  • Install, implement, troubleshoot, and maintain servers, switches, routers, network appliances, laptop computers, desktop computers, office automation hardware, software, cell phones, blackberries, fax machines, printers, and copiers.
  • Coordinate voice and wireless data services, perform user maintenance as relates to network access and building security, and day-to-day monitoring and administration of SAP Systems.
Requirements
  • Bachelor's degree or equivalent experience in Computer Science, Information Technology, or a related field.
  • 2-4 years of experience in end-user support, preferably in a PC help desk or similar industry environment.
  • A+ certification or equivalent knowledge of computer hardware, software, and networking concepts.
  • Advanced knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint) and SharePoint, OneDrive, and Teams.
  • Familiarity with Windows server and desktop operating systems, Inter-tel switch maintenance, telecommunications systems, LANS, WANS, and MS Office, MS Project, Visio.
  • Knowledge of SAP technologies, including Basis.
What We Offer
  • Tiered Medical PPO, EPO, Vision, and Dental coverage.
  • Disability and Life Insurance Benefits.
  • Generous 401K plan and company-matching contributions.
  • Highly competitive paid time-off.
  • Maternity Leave and Parental Leave Coverage.
  • Employee Referral Program – you may be eligible for a cash bonus if your referrals are hired.
  • Employee Assistance Program.
  • Employee Service Recognition.
  • Job-related Training Programs.
  • Ability to participate in Teams, Committees, Events, and Clubs.
  • Depending on the role, you may be eligible to work in a hybrid environment or fully remotely.
  • Free Onsite Parking.

The estimated salary for this position is $75,000 - $90,000 per year, depending on experience and qualifications. This is a full-time permanent position with a comprehensive benefits package.

At OraSure Technologies, we are committed to creating a diverse and inclusive environment where all employees feel welcome and belong. We strive to create an environment of equal employment opportunity where we do not tolerate discrimination or harassment of employees or applicants based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by law.


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