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At FMG Suite, we are a marketing software company that serves small business owners, primarily financial advisors, and insurance agents. Our mission is to help them build better relationships with their clients with less hands-on effort.
We provide beautiful website designs, automated marketing tools, and award-winning educational content for our clients. We work together to create engaging experiences that drive growth and success.
About the RoleAs an Integration Specialist, you will be responsible for administering the technical aspects of our products. Your primary responsibilities will include serving as a technical expert across all AR Operation teams, providing technical troubleshooting and solutions for Forge and Fuse, and communicating with clients via email, video call, or phone.
You will handle escalations for bugs and questions by serving as a liaison between AR Operations and other internal teams like Product and Engineering. A big part of your role will be continually identifying efficiencies with how escalations are reported and supported.
You will track Forge and Fuse bugs, process improvements, and questions that must be documented and shared with the team. Additionally, you will manage AMS sync during Fuse onboarding with Project Managers, ensuring proper AMS connection, correct segments, and accurate employee and policy mapping.
Skills and Qualifications- 3-5 years of technical support-related experience in a customer service or onboarding/implementation environment.
- Strong technical aptitude with the ability to understand and work with various platforms, tools, and technologies.
- Exceptional written and verbal communication skills.
- Attention to detail, exceptional organization, and ability to juggle multiple priorities with grace.
- Self-motivation and the ability to function both independently and within a team structure.
We offer a competitive salary of $50,000 based on experience and qualifications. Our benefits package includes:
- Generous paid Holiday schedule with a paid Winter Holiday Shutdown week.
- Comprehensive paid time off policies including vacation, sick, parental, and bereavement leave.
- Robust Insurance Plan including medical, dental, vision, Health Savings Account (HSA) with generous employer contributions, Flexible Spending Accounts (FSA), Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D) coverage, Company-paid Short & Long Term Disability coverage, and Employee Assistance Program (EAP).
- Matching 401(k) with immediate full vesting.
- Employee Events Committee that plans fun in-person and virtual events.
- On Demand Pay - allows access to a portion of your earned wages prior to the payday with same day deposit.
- Internet & Gym Reimbursement.
- Work computer equipment is provided to help you succeed.
