Network Security Engineer

**Job Summary**

Orange Business Services is seeking a highly skilled Network Security Engineer to join our team. As a key member of our Global Delivery & Operations department, you will be responsible for managing and integrating the complexity of international communications, freeing our customers to focus on their strategic initiatives.

• Manage ticketing tool to track, update, and process customer cases daily.
• Acknowledge incidents within agreed SLAs.
• Provide advanced technical support to ensure service delivery or service restoration.
• Transfer/Relay cases to other support entities for either remote or on-site intervention.
• Ensure that service level agreements are met for all requests delivery and incident resolution.
• Contribute in the handling and resolution of customer escalations.
• Manage customer issues and/or requests relating to the customer infrastructure according to Service Level Agreement and standard incident management processes.
• Support field engineers and customers for service requests, regularly providing updates of status.
• Ensure configuration/migration on backbone and customer sites remotely for activation of customer services.
• Verify router, switches, and network nodes configurations and correct where required as per perimeter and engineering rules.
• Migrate and upgrade equipment.
• Ensure customer acceptance tests are performed successfully.
• Ensure supervision of equipment is activated/deactivated where required.
• Update CI tools (Configuration Items) after each operation performed.
• Appropriately categorize, prioritize, and escalate incidents and service requests which resolution is not found.
• Ensure resolution is performed within the defined SLA levels.

• Minimum degree in IT or Telecommunications.
• ITIL V3 or V4 Foundation optional but desirable.
• CCNA, CCNP Security Certification optional but desirable.
• 2-3 years or more as IT Customer Support Engineer or IT Administrator or Security/Network Engineer or 2-3 years or more in a similar role.

Orange Business Services is a leading provider of global communication solutions, with a presence in 166 countries and territories. We offer a comprehensive benefit program, including medical plan, dental plan, life insurance, meal allowance, transportation allowance, bonus plan, and more.