Network Security Specialist

Há 6 dias

Petrópolis, Rio de Janeiro, Brasil Orange Business Services Tempo inteiro
About the Role

Orange Business Services is seeking a highly skilled Network Security Specialist to join our team. As a key member of our Global Delivery & Operations department, you will be responsible for managing customer issues and requests related to network infrastructure, ensuring timely resolution and meeting service level agreements.

Key Responsibilities
  • Manage ticketing tool to track, update, and process customer cases daily.
  • Acknowledge incidents within agreed SLA.
  • Provide advanced technical support to ensure service delivery or service restoration.
  • Transfer/Relay cases to other support entities for either remote or on-site intervention.
  • Ensure that service level agreements are met for all requests delivery and incident resolution.
  • Contribute in the handling and resolution of customer escalations.
Technical Requirements
  • Good experience on Network, Security, Firewall environment.
  • Perform Configuration changes / Technical support on new technologies SDWAN/SDLAN and on traditional network (CE / PE routers / Managed LAN devices like switches, WLC's, AP's)
  • Excellent Knowledge on networking concepts like routing protocols (BGP, OSPF, MPLS) and switching services such as (but not limited to) STP, VLAN and LACP/HSRP
  • Ensure changes does not compromise overall customer LAN & WAN integrity.
  • Excellent Knowledge on Extranet/Internet protocols (TCP-IP, SMTP/POP, DNS, Proxy etc.)
  • Offer crucial support in troubleshooting problems related to STP, Wireless, Voice and WAN networks.
About You

We are looking for a highly motivated and experienced individual who is passionate about delivering exceptional customer service and technical support. If you have a strong background in network security and a proven track record of resolving complex technical issues, we encourage you to apply.

Requirements
  • Minimum degree in IT or Telecommunications
  • ITIL V3 or V4 Foundation optional but desirable
  • CCNA, CCNP
  • Security Certification optional but desirable
  • 2-3 years or more as IT Customer Support Engineer or IT Administrator or Security/Network Engineer or 2-3 years or more in a similar role
Benefits

As a Network Security Specialist at Orange Business Services, you will enjoy a comprehensive benefits package, including medical plan, dental plan, life insurance, meal allowance, transportation allowance, bonus plan, and more.

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