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Head of Customer Success
2 meses atrás
AltScore is seeking an experienced and dynamic leader to head our Customer Success team. As the Head of Customer Success, you will be responsible for driving customer satisfaction, retention, and growth, while establishing the processes, tools, and team needed to scale our CS operations.
Key Responsibilities:- Build and lead a high-performing Customer Success team that delivers exceptional service and support.
- Develop and execute a comprehensive Customer Success strategy that aligns with AltScore's overall business objectives.
- Actively engage with key customers to understand their needs, drive product adoption, and ensure they realize the full value of AltScore's solutions.
- Establish scalable processes, workflows, and tools for customer onboarding, account management, support, and reporting.
- Collaborate closely with the Sales, Product, and Marketing teams to ensure a seamless customer journey from onboarding through renewal.
- 7+ years of experience in Customer Success, Account Management, or a related field, with at least 3 years in a leadership role.
- Proven track record of building and leading high-performing Customer Success teams in a fast-paced, high-growth environment.
- Strong understanding of SaaS business models and key metrics related to customer success.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
- Base Salary: $3,000 - $8,000 USD per month, depending on experience.
- Performance Bonus: Up to 10% of base salary, tied to individual and company performance.
- Employee stock ownership plan (ESOP) - Every single employee has an ESOP.
- Unlimited PTO (with an expectation of taking at least 3-4 weeks per year off).
AltScore is a fully remote company and encourages employees to work from wherever they are most productive.
