Customer Experience Specialist
2 semanas atrás
Customer Experience Specialist
In Grupo Hub, we prioritize delivering exceptional customer experiences. As a Customer Experience Specialist, you will be part of the CX team responsible for evaluating customer perceptions and providing recommendations to product development teams to meet or exceed user expectations.
Key responsibilities include:
- Collecting and organizing customer feedback through various channels, reviews, and social media.
- Analyzing customer feedback to create reports on friction points and suggesting solutions.
- Categorizing, prioritizing, and sharing feedback with relevant departments for action.
- Reproducing issues, analyzing, communicating, and following up with stakeholders.
- Conducting site acceptance testing (SAT) and user acceptance testing (UAT) to provide valuable feedback to development teams.
- Collaborating with other divisions/teams to resolve customer pain points efficiently.
- Identifying improvement areas to enhance customer experience and operational efficiency.
- Evaluating the effectiveness of implemented solutions through ongoing monitoring and analysis of customer feedback metrics.
Requirements:
- At least 5 years of relevant professional experience.
- Ability to process, analyze, and synthesize data.
- Project management skills.
- Excellent communication skills and ability to influence senior stakeholders.
- Solid problem-solving skills with an exceptional ability to multitask and prioritize.
- Ability to learn new concepts and technologies quickly.
- Excellent command of Spanish and English language, both verbal & written.
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