Customer Experience Manager of Process Innovation
Há 5 dias
We are seeking an innovative professional to design and implement seamless business process enhancements that cater to diverse stakeholders.
This role involves creating strategic service protocols for the food delivery industry, designing end-to-end service journeys from AI customer support to manual assistance, and analyzing customer feedback to continually improve user experience.
Key Responsibilities:- Create service protocols for the food delivery industry, encompassing user, merchant, and rider aspects.
- Develop comprehensive service journey designs, including service routing, layering, risk management, and more.
- Analyze customer feedback and data insights to identify pain points and inform business improvements.
- Industry-Leading Innovation: We utilize cutting-edge technology solutions to disrupt traditional industries.
- Dynamic Growth Environment: Our rapid expansion offers endless opportunities for personal and professional growth.
- Global Impact: Join a company transforming the way people enjoy food, with a significant impact on local communities worldwide.
- Demonstrate expertise in the food delivery industry and current market trends.
- Experience in service process design and full-service journey customer experience management.
- Strong analytical skills, problem-solving ability, and effective communication.
- Able to think customer-centric and possess strong sense of responsibility.
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Customer Experience Optimization Manager
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São Paulo, São Paulo, Brasil beBeeOptimization Tempo inteiro R$120.000 - R$180.000We are seeking a strategic leader to oversee the optimization of customer returns, focusing on convenience, trust, and speed.About the RoleThis position requires someone to define and execute returns experience strategies, drive product innovation, and improve processes to enhance customer satisfaction.Key Responsibilities:Develop and implement a...
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São Paulo, São Paulo, Brasil Amazon Tempo inteiroLead Amazon's Customer Returns Experience & Cost OptimizationShape the future of customer returns while driving Concessions and Returns P&L ownership, leading a high-impact team of 4.Full Summary:Own and evolve Amazon's returns experience and cost optimization programs. Drive the long-term vision, product development, and continuous improvement of customer...
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São Paulo, São Paulo, Brasil beBeeBusiness Tempo inteiro R$90.000 - R$150.000Job Title:">Customer Service Manager of Business Process Innovation">Be a part of our dynamic team and take on the challenge to revolutionize customer service in the takeaway industry.">About the Job:">We're looking for an experienced Customer Service Manager to lead our business process innovation efforts in Brazil. The successful candidate will be...
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São Paulo, São Paulo, Brasil Amazon Tempo inteiroLead Amazon's Customer Returns Experience & Cost OptimizationShape the future of customer returns while driving Concessions and Returns P&L ownership, leading a high-impact team of 4.Full SummaryOwn and evolve Amazon's returns experience and cost optimization programs.Drive the long-term vision, product development, and continuous improvement of customer...
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São Paulo, São Paulo, Brasil Amazon Tempo inteiroLead Amazon's Customer Returns Experience & Cost OptimizationShape the future of customer returns while driving Concessions and Returns P&L ownership, leading a high-impact team of 4.Full Summary:Own and evolve Amazon's returns experience and cost optimization programs. Drive the long-term vision, product development, and continuous improvement of customer...
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São Paulo, São Paulo, Brasil Amazon Tempo inteiroLead Amazon's Customer Returns Experience & Cost OptimizationShape the future of customer returns while driving Concessions and Returns P&L ownership, leading a high-impact team of 4.Full Summary:Own and evolve Amazon's returns experience and cost optimization programs. Drive the long-term vision, product development, and continuous improvement of customer...
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São Paulo, São Paulo, Brasil Amazon Tempo inteiro US$150.000 - US$200.000 por anoLead Amazon's Customer Returns Experience & Cost OptimizationShape the future of customer returns while driving Concessions and Returns P&L ownership, leading a high-impact team of 4. Full Summary:Own and evolve Amazon's returns experience and cost optimization programs. Drive the long-term vision, product development, and continuous improvement of customer...
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São Paulo, São Paulo, Brasil Amazon Tempo inteiro US$150.000 - US$200.000 por anoLead Amazon's Customer Returns Experience & Cost OptimizationShape the future of customer returns while driving Concessions and Returns P&L ownership, leading a high-impact team of 4.Full Summary:Own and evolve Amazon's returns experience and cost optimization programs. Drive the long-term vision, product development, and continuous improvement of customer...
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Business Process Innovation Leader
Há 5 dias
São Paulo, São Paulo, Brasil beBeeCustomerService Tempo inteiro R$60.000 - R$85.000Job DescriptionWe are seeking a Customer Service Manager to lead our Business Process Innovation team in Brazil. As a key member of our team, you will be responsible for designing and implementing seamless service journeys that cater to users, merchants, and riders alike.Your mission will be to output service rules for the takeaway industry, including the...
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São Paulo, São Paulo, Brasil Amazon Tempo inteiroDescription Lead Amazon's Customer Returns Experience & Cost Optimization Shape the future of customer returns while driving Concessions and Returns P&L ownership, leading a high-impact team of 4. Full Summary Own and evolve Amazon's returns experience and cost optimization programs. Drive the long-term vision, product development, and continuous improvement...
