Head of Teleoperation LATAM

2 semanas atrás

Belo Horizonte, Minas Gerais, Brasil Hexagon Mining, Inc. Tempo inteiro

**About the Role**:

The Head of Teleoperation LATAM will be responsible for developing the Teleoperation mining systems business for Hexagon Mining within LATAM. This role will involve planning, managing, and strategically analyzing all aspects of sales, services, and support to customers to implement remote intelligence centers, aiming for operational efficiency and customer satisfaction.

**Key Responsibilities**:

  • Achieve the sustainable growth of Teleoperation projects in LATAM subregions by supporting general managers, BDM, and services and support managers on all relevant aspects of Teleoperation area.
  • Manage sales, support, and service operations of the remote intelligence centers.
  • Implement processes, define goals, and promote the growth/development.
  • Manage project implementation processes and best practices on Teleoperation projects.
  • Support technical solutions on pre-sales activities.
  • Monitor the quality of services provided to customers through reports.
  • Develop and cultivate relationships with current and prospective dealers, agents, related Hexagon entities, and third parties who have influence over the markets and regions targeted for business opportunities.
  • Develop and implement strategic business development plans to continue growth of Hexagon Mining product portfolio in each country/region/developing market.
  • Key account management - ensure a high level of customer satisfaction with Hexagon's services and solutions to enable growth of the mining business globally.
  • Take ownership of key account issues - resolve customer issues proactively, engaging with other stakeholders as required, ensuring ongoing issues are escalated to the appropriate channels to resolve in a timely manner.
  • Identify new regions for business development opportunities, performing market analysis for these regions to ensure the direction is aligned with the business and products and solutions being developed.
  • Manage sales leads through to closure and monitor against approved budgets to ensure financial results are on, or ideally above, target and implement plans to counteract deviations.
  • Perform presentations to existing and potential customers.
  • Present and demonstrate the mine systems product range and associated benefits for customers.
  • Negotiate sales contracts and associated install and commissioning milestones.
  • Develop financial and personnel budgets, with input from direct reports, for approval by senior management.
  • Identify, foster, and leverage relationships with internal stakeholders, customers, and industry contacts supporting the attainment of the goals for the business.
  • Develop and maintain a deep understanding of the region, industry, and customer needs and requirements.
  • Work collaboratively with the team to provide insights into client and industry product requirements as well as potential developments which will set Hexagon Mining apart from its competitors.
  • Represent Hexagon Mining in industry events and tradeshows and collaborate with the Product Management & Marketing team, and Sales & Account Management teams to prepare for such events.
  • Represent the business in industry associations where appropriate to advance the interests of the Hexagon Mining business.

**Requirements**:

  • Strong business development and sales skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong analytical and problem-solving skills.
  • Ability to build and maintain relationships with internal stakeholders, customers, and industry contacts.
  • Strong understanding of the mining industry and its trends.
  • Ability to develop and implement strategic business development plans.
  • Strong financial management skills.
  • Ability to work collaboratively with the team to achieve business goals.

**What We Offer**:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Access to the latest technology and tools.
  • A collaborative and inclusive team culture.

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