Global Technical Support Expert

Há 4 dias


Criciúma, Santa Catarina, Brasil beBeeSupport Tempo inteiro R$4.500 - R$5.500
Customer Support Specialist

This role combines solution engineering expertise with creative problem-solving to ensure our customers get the most out of their experience.

Responsibilities:

  • Provide expert-level technical support for software, troubleshooting issues and isolating root causes
  • Think quickly and critically to diagnose, investigate, and resolve complex technical problems efficiently
  • Guide customers in navigating the platform and its various modules to ensure optimal use and efficiency
  • Apply solution engineering principles to design and recommend tailored configurations, integrations, and optimizations that meet customer needs
  • Go above and beyond to deliver outstanding customer service at every interaction

Required Skills:

  • 5+ years of experience in Customer Support/Technical Support roles
  • Bachelor's degree in Computer Science, Information Technology, or equivalent
  • Fluent in English (spoken and written)
  • Strong problem-solving skills with deep investigative and analytical abilities
  • Excellent technical writing skills with experience creating clear, concise documentation and knowledge base articles
  • Ability to work independently and think outside the box to solve technical challenges

Benefits:

  • Competitive salaries
  • Yearly growth opportunities
  • Company shares for all team members
  • A professional team of specialists ready to share their expertise
  • Continuous learning and development both within the team and on an individual level

Working Conditions:

  • Full-time, remote-work-at-home position
  • Work between 7 a.m. to 4 p.m. EST as we target a US demographic
  • Flexible work schedule to accommodate diverse needs


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