
Global Technical Support Expert
Há 4 dias
This role combines solution engineering expertise with creative problem-solving to ensure our customers get the most out of their experience.
Responsibilities:
- Provide expert-level technical support for software, troubleshooting issues and isolating root causes
- Think quickly and critically to diagnose, investigate, and resolve complex technical problems efficiently
- Guide customers in navigating the platform and its various modules to ensure optimal use and efficiency
- Apply solution engineering principles to design and recommend tailored configurations, integrations, and optimizations that meet customer needs
- Go above and beyond to deliver outstanding customer service at every interaction
Required Skills:
- 5+ years of experience in Customer Support/Technical Support roles
- Bachelor's degree in Computer Science, Information Technology, or equivalent
- Fluent in English (spoken and written)
- Strong problem-solving skills with deep investigative and analytical abilities
- Excellent technical writing skills with experience creating clear, concise documentation and knowledge base articles
- Ability to work independently and think outside the box to solve technical challenges
Benefits:
- Competitive salaries
- Yearly growth opportunities
- Company shares for all team members
- A professional team of specialists ready to share their expertise
- Continuous learning and development both within the team and on an individual level
Working Conditions:
- Full-time, remote-work-at-home position
- Work between 7 a.m. to 4 p.m. EST as we target a US demographic
- Flexible work schedule to accommodate diverse needs
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