Customer Support Professional

Há 13 horas


Rondônia, Brasil Sugarcrm Tempo inteiro

About SugarCRM

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We are a leading provider of innovative customer relationship management (CRM) solutions, empowering businesses to reach new heights of performance and predictability. Our award-winning platform is designed to make the hard things easier for sales, marketing, and customer service teams.

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Our team is united by a shared passion for our mission, culture, and values. We prioritize work-life fit and flexibility, enabling employees to thrive in a remote-first environment. If you're ready to grow your career and help organizations achieve their goals, join us on this exciting journey.

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Impact You'll Make:

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Create long-term customer relationships by delivering exceptional support experiences
- Respond promptly and professionally to customer inquiries
- Troubleshoot and resolve installation, implementation, and production issues efficiently
- Stay up-to-date with Sugar products, core technologies, and troubleshooting methodologies
- Share knowledge and best practices with the Support department
- Collaborate with other departments to ensure seamless customer experiences
- Document known solutions for internal collaboration and public consumption

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Required Qualifications:

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At least 1 year of experience in a technical, customer-facing role
- Strong knowledge of SQL
- Fast learning and quick thinking abilities
- Excellent teamwork skills
- Proficient written and spoken English communication
- U.S. business hours availability (7pm/8pm to 3am/4am EEST/Romanian Time Zone)

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Salary and Benefits:

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Net salary range: $50,000 - $70,000 per annum, depending on experience
- Private medical insurance including basic check-ups, hospitalization, and vital care
- Vision exam and discounted glasses every year
- Meal tickets 40 RON/working day
- Gift tickets 300 RON/Easter & Christmas
- Cultural tickets 200 RON/month
- Health & Wellness reimbursement
- Professional development reimbursement program

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Educational Resources - Career & Personal Development Program
- Travel discounts
- Birthday day off
- Extra days off when public holidays fall on weekend days
- Annual Teambuilding
- A merit-based company with opportunities to learn, excel, and grow your career



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