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International Cash Collections Specialist

2 meses atrás

São Paulo, São Paulo, Brasil BT Tempo inteiro
About the Role

We are seeking a highly skilled and motivated Cash Collections Specialist to join our team at BT. As a key member of our finance team, you will be responsible for improving cash collection across a portfolio, minimizing overdue debt, and ensuring customer satisfaction.

Key Responsibilities
  • Improve cash collection by encouraging preferred payment methods and educating customers to improve payment patterns.
  • Minimize overdue debt without compromising customer satisfaction.
  • Understand the impact of Days Sales Outstanding (DSO) on overdue debt and delivery to targets.
  • Ensure promises made to customers are kept, with proactive contact where failure is anticipated.
  • Escalate instances where delays are being experienced in resolving customer issues, which could result in late payment of invoices.
  • Achieve and exceed targets for overdue debt and work package completion consistently, ensuring quality and professionalism is not compromised.
  • Proactively plan each collections call to ensure the call is in accordance with Collections process, covering all appropriate debts and that a promise of full or part payment is received.
  • Protect and develop customer loyalty through Credit Management best practices and knowledge of the Billing process.
  • Maintain accurate records and ensure all reporting is completed within the agreed timescales.
  • Manage daily work across the portfolio based on management agreed priorities.
  • Demonstrate and promote "Best Practice" and share learning and knowledge.
  • Ensure all communication with customers is clear and concise and portrays BT in a positive and professional image at all times.
  • Ensure strong relationships with Business Units and flag any major issues which are debt affecting.
  • Take personal responsibility for own development and performance and own and drive personal development plan.
  • Provide sufficient cover for colleagues during periods of absence to ensure that key tasks are covered.
  • Ensure compliance with the Credit Management policy.
  • Understand local regulatory, fair trading, and competition rules relating to work sufficiently to be able to comply with them.
Requirements
  • Fluent English (Mandatory)
  • Availability to work from Sao Paulo city (mandatory 3 times per week at the office)
  • High school graduation, at least
  • Microsoft Office skills
  • Communicative person
  • Customer service oriented
  • Focused person
What We Offer
  • Competitive salary and on-target bonus plan
  • Training and development opportunities
  • Career progression in BT Security and across BT with our internal development programme
  • Annual leave as per the local country leave agreement
About BT

BT is the leading communications provider with customers in 180 countries. We enable customer's digital transformations so they can thrive. Our focus is simple: be the global provider-of-choice for managed network and IT infrastructure services.