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Delivery Operations Specialist

Há 1 mês

Rio de Janeiro, Rio de Janeiro, Brasil Orange Business Services Tempo inteiro
About the Role

As a Delivery Operations Specialist at Orange Business Services, you will play a pivotal role in ensuring the timely delivery of service orders across assigned countries.

Your key responsibilities will include:

  • Accountable for on-time delivery of all service orders in assigned local country/ies.
  • Meet or exceed customer satisfaction targets set by management.
  • Optimize order management processes to minimize delays and maximize efficiency.

In this dynamic role, you will be responsible for managing order validation, defining target delivery dates, and resolving ordering-related issues with carriers and third-party vendors.

You will also be accountable for tracking and coordinating service & solution components until full delivery to customers, ensuring that sales/provisioning databases are accurately updated, and escalating or expediting implementation issues as needed.

The ideal candidate will have a sound understanding of telecommunications protocols and technologies, excellent organizational and planning skills, and the ability to work independently with minimal supervision.

About You

We are seeking a highly motivated and detail-oriented individual with strong communication and decision-making skills. The successful candidate will have:

  • A solid understanding of telecommunications concepts, including circuits, hardware, and associated hosting, security, and messaging.
  • Experience in service delivery processes and organization.
  • Familiarity with CIM tools such as SESAM, OPAS, GPM, and FILEADE.
  • Excellent time management and customer-facing skills.
Benefits

As a valued member of our team, you will enjoy a comprehensive benefits package, including:

  • Medical plan
  • Dental plan
  • Life insurance
  • Meal allowance
  • Transportation allowance
  • Bonus plan
  • Gympass
  • Day care
  • Private pension fund
  • Birthday gift (day off)
  • Give a day, get a day (day off)
  • Maternity Leave (6 months + 1.5 year of teleworking)
  • Paternity Leave (15 days + 5 months and 15 days of teleworking)
  • Orange Employee Solutions (psychological and legal assistance)
  • Shiatsu
  • Labor gymnastic
  • Teleworking Reimbursement
  • Flexibility
  • Friendly and caring environment
  • Global work environment.
Salary Information

The estimated annual salary for this position is between $80,000 - $120,000, depending on location and experience.