Customer Service Liaison
Há 5 dias
This role involves being the primary point of contact between our customers and field teams, ensuring seamless communication and a great customer experience.
Key responsibilities include answering incoming calls, scheduling appointments, dispatching technicians efficiently, maintaining real-time communication with field staff, and updating job statuses and customer records.
- Answer incoming calls with professionalism and care.
- Schedule service appointments accurately using our CRM system.
- Dispatch technicians based on location, job type, and availability.
- Maintain real-time communication with field staff to ensure prompt resolution of issues.
- Update job statuses and customer records in a timely manner.
- Assist in resolving scheduling issues or customer concerns in a professional and courteous manner.
- Prior experience in the plumbing or home service industry is highly preferred.
- Proficiency in ServiceTitan (our customer relationship management software) is highly desirable – training will be provided.
- Strong organizational and communication skills are essential.
- The ability to multitask in a fast-paced environment and maintain attention to detail is crucial.
- A friendly and professional attitude, along with a willingness to learn and grow, is vital.
- A competitive hourly rate ($20–$26/hour).
- 401(k) plan for retirement savings.
- Opportunities for career growth within a respected service brand.
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Patient Liaison Representative
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Belém, Pará, Brasil AdaptHealth Tempo inteiroOverview Join to apply for the Patient Liaison role at AdaptHealth The position involves customer service, equipment and service deliveries in hospital settings, and marketing-related activities. Responsibilities include delivering medical equipment and supplies to patients, teaching patients how to use and maintain equipment, initiating verification of...
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