Leading Technical Support Specialist

Há 2 dias

São Paulo, São Paulo, Brasil beBeetechnical Tempo inteiro R$600.000 - R$1.200.000
Technical Support Manager Job DescriptionThis is a challenging role that requires someone to lead a team of technical support specialists. The ideal candidate will have experience in managing teams, problem-solving, and customer service.The job involves operational control, shift scheduling, and accountability for key performance indicators (KPIs). Ensuring all customer cases are responded to within SLA and professionally is also a priority.The Technical Support Manager will act as customer escalation contact and address such escalations appropriately. They must be accountable for customer satisfaction and contribute to the support knowledge base.Responsibilities include hiring, developing, and training support team members to match business requirements. Working with leadership to drive growth and transformation initiatives is also essential.Key Skills and QualificationsThe successful candidate will have extensive CLI experience with Linux at a technical level (Support, Development, Implementation) and experience or knowledge of OpenStack, Public Cloud, or Virtualization technologies.Leadership experience, preferably team management experience, is required. Fluency in two languages, English being primary, and excellent communication skills (verbal and written) are necessary.Why This Role MattersThis is a critical position that plays a key role in ensuring customer satisfaction and driving business growth.The Technical Support Manager will have the opportunity to work with a talented team and contribute to the success of the organization.

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