Technical Solutions Specialist

1 semana atrás

Belo Horizonte, Minas Gerais, Brasil beBeeCustomer Tempo inteiro R$9.000 - R$12.500

Key Responsibilities:

  • Deliver timely and effective technical support through various channels, including phone and email
  • Maintain accurate records of incidents and requests to ensure seamless communication with the community
  • Utilize Remote Connectivity Application to facilitate support activities
  • Identify, research, isolate, and resolve IT Incidents and Service Requests
  • Evaluate complex issues and escalate them to appropriate personnel for resolution
  • Develop processes, procedures, and documentation to enhance efficiency
  • Contribute to knowledge-sharing initiatives within the department
Requirements
  • A high school diploma or equivalent is preferred
  • 3-5 years of work experience in an IT Support environment is required
  • Proficiency in Windows-based systems and Office Products is necessary
  • Strong communication and customer service skills are essential
  • The ability to read, understand, and learn from written documentation is crucial

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