
Job Opportunity for Customer Service Representative
Há 2 dias
We are seeking a skilled Customer Service Representative to ensure the quality of work performed and efficiently organize activities to achieve departmental objectives.
Key Responsibilities:
- Evaluate customer inquiries and resolve issues in a timely manner.
- Analyze feedback and implement improvement plans to enhance customer satisfaction.
- Monitor and report technical issues following incident management procedure.
Requirements:
- Fluent written and spoken communication skills in English and Spanish.
- Previous experience in online customer service or related industry.
- Proficiency in IT tools such as Microsoft Office, Excel, and online communication software.
What We Offer:
- A dynamic work environment centered around our values of teamwork, performance, boldness, and integrity.
- Opportunity to contribute to international development and growth.
- Chance to progress and specialize through our internal mobility system.
- Friendly work environment with leadership by talents, trust, and autonomy.
- Possibility to work remotely (up to 3 days/week) and be at least 2 days/week in offices in Bucharest.
About This Role:
This role requires a customer-focused individual who can work effectively in a fast-paced environment. The ideal candidate will have excellent communication and problem-solving skills, as well as experience working in online customer service or a related field.
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