
Transforming User Experiences
Há 4 dias
Are you passionate about helping users succeed in a fast-paced SaaS environment?
As a Customer Support Representative, you will be the voice of our brand, providing exceptional support to customers through various channels.
Key Responsibilities:- Technical Troubleshooting: Diagnose and resolve technical issues with agents, integrations, or system behavior.
- Collaborate with engineering teams to resolve complex edge cases.
- Customer Onboarding & Success: Guide new customers from kickoff to activation, ensuring seamless onboarding experiences.
- Help teams integrate us into their daily operations, measure value, and drive adoption.
- CRM & Billing Ownership: Manage billing flows (upgrades and cancellations) using Stripe.
- Ensure customers have clarity on billing and account status.
- Knowledge & Self-Service Support: Contribute to our knowledge base by creating and updating articles, troubleshooting guides, and best practices.
- Source Expansion Opportunities for Sales: Identify new opportunities during support and customer interactions.
Proven experience in customer-facing SaaS roles (Support, Onboarding, Sales Engineer) and automation flow creation (Zapier, Make, bots, API triggers).
Consultative and empathetic approach to user support, with excellent communication skills.
Familiarity with tools like Slack, Intercom, Notion, Google Workspace, CRMs.
Fluency in English (Spanish is an asset).
Benefits & Perks:Competitive salary and equity package.
Bonus via Bonusly (rewards and recognition).
Flexible work arrangements (remote).
Opportunity to work with cutting-edge technology.
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