Document Advisor Associate II

2 semanas atrás

Rio de Janeiro, Rio de Janeiro, Brasil Xerox Tempo inteiro
Job Summary

We are seeking a highly skilled Document Advisor Associate II to join our team at Xerox. As a key member of our service delivery team, you will be responsible for delivering exceptional service to our clients, driving productivity improvements, and contributing to business growth.

Key Responsibilities
  • Act as the primary source of advice for all document production and communication needs of the client.
  • Understand the client's business goals and communication challenges to identify and deliver innovative, value-added solutions.
  • Build and maintain client relationships to ensure the role becomes the primary and central source for trusted advice.
  • Implement document management strategies and solutions to ensure cost-effective delivery of products or communication techniques.
  • Rationalize and consolidate deliverables, identify opportunities for cost savings and process improvements.
  • Advise clients on best production methods to ensure document effectiveness, efficiency, and quality.
  • Manage document lifecycle/production from concept to delivery to meet client requirements and corporate standards.
  • Meet or exceed agreed SLA measures for the client and Xerox.
  • Maintain client satisfaction, resolve queries, and manage stock and budgets to optimum levels.
  • Support functions to re-engineer client processes using Lean Six Sigma techniques.
  • Maximize financial efficiencies for the client and Xerox.
  • Collate relevant management information as specified.
  • Build and maintain external supplier relationships.
  • Negotiate on cost and delivery timescales within the context of the project.
Requirements

This is an intermediate-level job that requires some work experience. The ideal candidate will have developed knowledge and skills through formal training and apply these to complete assigned work within their area of expertise.

The role holder will work within established procedures with a moderate degree of supervision and identify problems in straightforward situations, making sound decisions using standard procedures.

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