Cloud Communications Engineer
Há 17 horas
This is a Cloud Communications Engineer opportunity to support our customer's BICS Voice and CC Value Streams in delivering qualified line of customer and network support. We are looking for a talented professional with experience in telecom, mainly in voice switching (mobile telecom operators or International carriers), with a focus on provisioning and repair activities.
The successful candidate will assure second line support for all BICS Voice & Cloud Communication services and platforms, follow-up network availability and quality, perform proactive and reactive maintenance actions, suggest improvements in the proactive tasks & processes, work and collaborate with first line and customer care team in order to find solutions for problems reported by our customers, work and collaborate with our vendors and suppliers by reporting problems, follow up resolution and implementation in BICS network, take part in our guard duty service (maximum once every four weeks) and support planned maintenance activities.
Responsibilities- Assure second line support for all BICS Voice & Cloud Communication services and platforms
- Follow-up network availability and quality
- Perform proactive and reactive maintenance actions
- Suggest improvements in the proactive tasks & processes
- Work and collaborate with first line and customer care team in order to find solutions for problems reported by our customers
- Work and collaborate with our vendors and suppliers by reporting problems, follow up resolution and implementation in BICS network
- Take part in our guard duty service (maximum once every four weeks) and support planned maintenance activities
- Relevant degree in Electronics, Computer Sciences, IT, ICT and/or Telecommunications
- 3+ years experience in telecom, mainly in voice switching (mobile telecom operators or International carriers), with a focus on provisioning and repair activities
- Strong knowledge and experience in Telecom technologies and ITU/ETSI telecom standards/protocols (SS7/ISUP, VoIP/SIP, RTP, MGCP)
- Good understanding of network switching and routing as related to a Unified Communications and Voice over IP network
- Some practical experience with NGN platforms (Sonus or Dialogic operational experience is an advantage)
- Knowledge of SBCs like Ribbon SBC, Metaswitch SBC is an advantage
- Good knowledge about of Transmission world and equipments
- Knowledge of signalling protocol monitoring tools, protocol and trace analysers
- Unix/Linux basic operational experience
Our company is committed to creating digital futures that benefit businesses, societies, and humanity. Our employees have access to training opportunities to enhance their skills and career progression within the company.
Additional InformationOur company fosters an inspiring workplace and fuels innovation through its commitment to openness, trust, and diversity. We encourage applicants of all backgrounds, genders, and walks of life to join our team.
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