Senior Business Process Associate

Há 11 horas


Castelo, Brasil beBeeCustomerService Tempo inteiro R$59.822 - R$94.332
Customer Service Excellence

This role requires a professional with exceptional communication skills and a passion for delivering seamless customer experiences.

Main Responsibilities
  • Manage customer orders, ensuring timely and accurate processing in accordance with company policies.
  • Process credit notes or debit notes related to sales orders or customer complaints.
  • C Coordinate customer complaints and service cases related to sales orders.
  • R Respond to customer inquiries in a prompt and professional manner.
  • B Build strong relationships with internal and external stakeholders.
  • D Drive process improvements and key performance indicators (KPIs) in the Order-to-Cash process.
  • S Support internal/external audits as required.
Key Qualifications
  • Bachelor's degree or higher (no specific major required).
  • +4 years' experience in Customer Service or Supply Chain of business to business.
  • Knowledge of domestic and international trade practices.
  • Expert knowledge of Microsoft Office tools.
  • Knowledge of SAP systems.
  • Basic finance knowledge.
  • Fluent English communication skills.
  • Effective communication across all levels of the organization.
  • Highly collaborative and team-oriented.
  • Cross-cultural awareness.

We are a global leader in providing natural solutions to our customers, accelerating our growth strategy through innovation and excellence.



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